What are the responsibilities and job description for the Agent - Nightlife Call Center position at Wynn Careers?
The Nightlife Call Center Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.
Job Responsibilities:
*Answering and efficiently handling or directing incoming calls
*Maximizing opportunities to confirm nightlife reservations sales
*Inputting nightlife reservations in the appropriate computer systems
*Providing callers with necessary confirmation
*Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
*Listening and documenting information accurately while on calls
Job Requirements
Job Requirements:
*Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department
*Willingness to work a flexible schedule that varies according to business needs
*Must be able to work swing shift and weekends
*Reading and communicating (writing and speaking) fluently and professionally in English
*Knowledge of languages additional to English is preferred
*Minimum of one year work experience in a high-volume call center
*Previous Nightclub experience desired
*Must be computer literate and proficient in MS Office
*Must be able to type at least 30 WPM
*Requires the ability to work efficiently and within a team environment
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.