What are the responsibilities and job description for the Field IT Support Technician position at Wynen's?
Technician providing in-home technology support and installations for customers. Responsibilities include troubleshooting and repairing computers, setting up and installing TVs, and configuring smart home devices. You will engage directly with customers to understand their needs, deliver timely solutions, and ensure technology works effectively in everyday use.
Key Duties
Key Duties
- Perform in-home installations for TV, computers, and smart home devices
- Troubleshoot hardware/software issues and complete repairs
- Diagnose problems and implement effective technical solutions
- Provide clear, customer-focused guidance throughout service visits
- Ensure devices are properly configured for reliable performance
- Strong passion for technology and hands-on technical capability
- Excellent problem-solving and diagnostic skills
- Strong customer service and communication skills
- Ability to work independently while delivering quality support