What are the responsibilities and job description for the Front Desk Agent - PART TIME / WEEKENDS position at Wyndham Indianapolis West?
**Job Summary:**
We are seeking a Front Desk Agent to join our team on a part-time basis during weekends. As the first point of contact for our guests, the ideal candidate will have a friendly and professional demeanor, excellent communication skills, and the ability to multitask efficiently.
**Responsibilities:**
1. Greet guests warmly and provide exceptional customer service.
2. Assist guests with smooth check-in and check-out procedures.
3. Answer incoming phone calls and direct them to the appropriate department.
4. Handle guest inquiries and provide detailed information about hotel facilities and services.
5. Process payments accurately and maintain up-to-date guest records.
6. Address guest complaints promptly and professionally to ensure satisfaction.
7. Keep the front desk area clean, organized, and visually appealing at all times.
**Qualifications:**
1. High school diploma or equivalent.
2. Demonstrated experience in a customer service role, preferably within the hospitality industry.
3. Outstanding interpersonal and communication skills.
4. Strong organizational abilities and keen attention to detail.
5. Capable of thriving in a fast-paced work environment.
6. Proficiency in MS Office; familiarity with hotel management software is advantageous.
