What are the responsibilities and job description for the Hotel Front Desk Clerk position at Wyndham Garden Columbia?
The Hotel Front Desk Clerk plays a crucial role in ensuring guests have a welcoming and efficient experience upon arrival and throughout their stay. This position involves managing reservations, handling guest check-ins and check-outs, addressing guest inquiries and complaints, and coordinating with other hotel departments to provide seamless service. The role typically operates within fixed or rotating shifts and requires the ability to work both independently and as part of a small team.
Responsibilities
- Manage guest check-in and check-out procedures efficiently
- Handle reservation management and related inquiries
- Provide courteous and knowledgeable customer service
- Answer guest questions and provide information about the hotel and local area
- Address and resolve guest complaints with autonomy
- Assign rooms according to guest preferences and availability
- Handle telephone calls professionally and promptly
- Coordinate with housekeeping and other departments to ensure room readiness
- Maintain a friendly and positive demeanor at all times
Preferred Qualifications
- 3 years of experience in hotel front desk operations
- Familiarity with reservation software such as Opera
- Experience with Point of Sale (POS) systems
- Strong customer service skills
- Excellent communication abilities
- Effective problem solving skills
- Good time management
Salary : $12 - $14