Overnight Front Desk Agent-Night Audit

Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage front desk operations efficiently. As the first point of contact for guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures.
• Manage reservations, including modifications and cancellations, while ensuring accuracy in the booking system.
• Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
• Maintain a clean and organized front desk area to enhance the guest experience.
• Process payments and maintain accurate financial records during night audits.
• Address guest complaints or concerns promptly and effectively to ensure satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Utilize multi-line phone systems to manage incoming calls efficiently while providing excellent phone etiquette.
• Assist in promoting hotel services, including special packages or events.
• Running night audit on a daily basis as well as food and beverage reports.

Qualifications

• Previous experience in hotel management or front desk operations is preferred.
• Strong customer service skills with a focus on guest relations and satisfaction.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Familiarity with hospitality management principles and practices is an asset.
• Experience with night audit procedures is a plus.
• Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• A passion for hospitality and commitment to providing outstanding guest experiences. Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $19 - $21