What are the responsibilities and job description for the Member Service Advisor - Cheyenne Branch position at WyHy Federal Credit Union?
**Position Summary**
The Member Service Advisor is a hybrid of a traditional teller and a member service representative. Their specialty is being unspecialized -- or, more accurately, specializing in everything --they could be anywhere in the lobby to include the teller line or in an office processing a mortgage application. To achieve success in this position, the individual must provide exceptional service to our members through a variety of service opportunities. Knowledge of the Credit Union's products and services, as well as Credit Union competitors and general market conditions is required to properly educate and advocate for our member; as well as acquire additional products for the member and perform all general service activities on behalf of the Credit Union.
**Essential Functions**
The Member Service Advisor is a hybrid of a traditional teller and a member service representative. Their specialty is being unspecialized -- or, more accurately, specializing in everything --they could be anywhere in the lobby to include the teller line or in an office processing a mortgage application. To achieve success in this position, the individual must provide exceptional service to our members through a variety of service opportunities. Knowledge of the Credit Union's products and services, as well as Credit Union competitors and general market conditions is required to properly educate and advocate for our member; as well as acquire additional products for the member and perform all general service activities on behalf of the Credit Union.
**Essential Functions**
- Build effective relationships with members, efficiently uncovering and implementing personalized financial solutions.
- Articulate the benefits and features of our products and services while assisting members with basic financial planning and budgeting.
- Conduct application interviews with members (membership and loans).
- Achieve production and service benchmarks.
- Conduct outbound calls to members to follow-up on inquiries and provide potential solutions to members.
- Research and resolve member account issues.
- Handle transaction requests, such as transfers, loan payments, deposits, cash requests and stop pays.
- Conduct dual control and auditing functions.
- Refer members to third party partners for alternative financial products and services when appropriate.
- Rotate various lobby activities ensuring proper team coordination to provide excellent member service.
- Inform and train members regarding convenience of Mobile and Remote services.
- Comply with all department and company policies, procedures, and regulations.