What are the responsibilities and job description for the Financial Counselor position at Wyandot Memorial Hospital?
Join our team at Wyandot Memorial Hospital, where you’ll find a supportive, community-focused environment, excellent benefits, and the opportunity to make a real difference in the lives of our patients. Be part of a dedicated team that values teamwork, professional growth, and a strong commitment to compassionate, high-quality care.
The Financial Counselor position is part of the Patient Financial Services Department and is a full-time role working 80 hours per week, Monday – Friday, 8:00 AM – 4:30 PM. This role provides proactive and retrospective financial counseling to patients, helping them navigate medical bills, financial assistance, and payment plans while ensuring compliance with hospital policies and federal regulations.
Qualifications
- High school diploma or equivalent required
- AAPC certification in medical billing/coding or ability to obtain within 12 months of hire
- Understanding of insurance billing, including Medicare, Medicaid, and Commercial plans strongly preferred
- Experience with medical terminology and coding is a plus
- Strong computer, office, and math skills
- Knowledge of medical billing processes, including Insurance Remittance Advice, Price Transparency Rules, and regulations
- Ability to process monetary transactions accurately
- Excellent written, verbal, and telephone communication skills
- Professional demeanor with a focus on confidentiality and customer service
- Epic experience preferred
Key Responsibilities
- Provide financial counseling to patients regarding medical bills, payment plans, and financial assistance
- Review patient documentation to determine eligibility for hospital financial assistance programs
- Assist patients with completing Financial Assistance applications
- Collect and post patient payments and establish payment plans
- Ensure Good Faith Estimates are provided in compliance with state and federal guidelines
- Maintain adherence to payer reimbursement policies and federal healthcare program requirements
- Collaborate with providers, clinical staff, and Revenue Cycle team members to ensure smooth patient workflow
- Communicate clearly and professionally while maintaining confidentiality
- Perform other duties as assigned to support the department
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $32,372 - $42,401