What are the responsibilities and job description for the Housing Facilities Support Administrator (HFSA) position at WWU College of Business & Economics?
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Position Title Housing Facilities Support Administrator (HFSA) About the University
Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western has additional sites in Anacortes, Bremerton, Everett, Port Angeles, and Poulsbo. Western is recognized nationally for its successes, such as being named one of the top public master's-granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report.
Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.
About the Department University Residences supports Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity. About the Position Under the general supervision of the University Residence Facilities Program Manager A, the HFSA supports University Residences by ensuring efficient, customer-focused daily operations across assigned residential community front desks, collaborating with campus partners to ensure that facilities support services are adequately performed for assigned areas. This position provides leadership and supervision to University Residences Facilities Assets Projects (URFAP) student staff, oversees administrative services related to mail and packages, keys, resources, occupancy, and building access, billing (damage, resources, credentials), and maintains compliance with University policies and procedures. The role ensures smooth housing operations through effective staff development, accurate data and record management, and proactive communication with residents, campus partners, and professional staff. In collaboration with occupancy, custodial, and residence life teams, the HFSA contributes to a safe, inclusive, and welcoming environment while supporting opening, closing, summer conference /emergency/guest housing, and other operational needs throughout the year.
This is a state-classified position as Office Support Supervisor 1.
Required Qualifications
This position requires a fingerprint background check.
Salary $3,864 - $5,161/month depending on qualifications and experience Benefits Information Benefits Overview for Classified Positions Bargaining Unit This position is part of bargaining unit D and is covered by the collective bargaining agreement with Public School Employees of WWU. Application Instructions
Application materials should address your experience related to the position responsibilities and the required and preferred qualifications.
Closing Date Notes Position closes May 6, 2026 at 11:55 pm.
Western Washington University (WWU) is an equal opportunity employer. In compliance with applicable laws, WWU does not discriminate on the basis of race, ethnicity, color, national origin, age, citizenship or immigration status, pregnancy, use of protective leave, genetic status, sex, sexual orientation, gender identity, gender expression, marital status, creed, religion, veteran or military status, disability or the use of a trained guide dog or service animal (including a service animal in training) by a person with a disability, or any other characteristic protected by federal, state, or local law, in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policies on Prohibiting Discrimination Based on A Protected Class and Prohibiting Discrimination Based on Sex. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); crtc@wwu.edu
WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3751 or 711 (Washington Relay).
Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of Student Life at student.life@wwu.edu. The report can be found at: Annual Security and Fire Safety Report.
All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.
Apply
Position Title Housing Facilities Support Administrator (HFSA) About the University
Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western has additional sites in Anacortes, Bremerton, Everett, Port Angeles, and Poulsbo. Western is recognized nationally for its successes, such as being named one of the top public master's-granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report.
Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.
About the Department University Residences supports Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity. About the Position Under the general supervision of the University Residence Facilities Program Manager A, the HFSA supports University Residences by ensuring efficient, customer-focused daily operations across assigned residential community front desks, collaborating with campus partners to ensure that facilities support services are adequately performed for assigned areas. This position provides leadership and supervision to University Residences Facilities Assets Projects (URFAP) student staff, oversees administrative services related to mail and packages, keys, resources, occupancy, and building access, billing (damage, resources, credentials), and maintains compliance with University policies and procedures. The role ensures smooth housing operations through effective staff development, accurate data and record management, and proactive communication with residents, campus partners, and professional staff. In collaboration with occupancy, custodial, and residence life teams, the HFSA contributes to a safe, inclusive, and welcoming environment while supporting opening, closing, summer conference /emergency/guest housing, and other operational needs throughout the year.
This is a state-classified position as Office Support Supervisor 1.
Required Qualifications
- High school diploma or equivalent
- Two years of experience in a fast-paced office setting, including data entry and customer service
- Demonstrated ability to work with diverse populations and provide inclusive, professional service
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Proven ability to manage tasks, prioritize work, and communicate effectively in writing
- Ability to work independently and collaboratively within a team
- Ability to travel across campus and work occasional evenings, weekends, or overtime as required
- Training or demonstrated commitment to equity and inclusive practices
- Experience living or working in university residential housing
- Experience using Housing management systems (preferably StarRez) and other web-based administrative tools
- Supervisory or lead experience, especially with student employees
- Experience with occupancy, conference housing, or event coordination in a higher education environment
- Ability to apply data-informed decision-making
- Experience marketing services or information to diverse audiences
This position requires a fingerprint background check.
Salary $3,864 - $5,161/month depending on qualifications and experience Benefits Information Benefits Overview for Classified Positions Bargaining Unit This position is part of bargaining unit D and is covered by the collective bargaining agreement with Public School Employees of WWU. Application Instructions
Application materials should address your experience related to the position responsibilities and the required and preferred qualifications.
Closing Date Notes Position closes May 6, 2026 at 11:55 pm.
Western Washington University (WWU) is an equal opportunity employer. In compliance with applicable laws, WWU does not discriminate on the basis of race, ethnicity, color, national origin, age, citizenship or immigration status, pregnancy, use of protective leave, genetic status, sex, sexual orientation, gender identity, gender expression, marital status, creed, religion, veteran or military status, disability or the use of a trained guide dog or service animal (including a service animal in training) by a person with a disability, or any other characteristic protected by federal, state, or local law, in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policies on Prohibiting Discrimination Based on A Protected Class and Prohibiting Discrimination Based on Sex. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); crtc@wwu.edu
WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3751 or 711 (Washington Relay).
Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of Student Life at student.life@wwu.edu. The report can be found at: Annual Security and Fire Safety Report.
All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.
Apply
Salary : $3,864 - $5,161