Information Technology Technician

Who We Are

WWC Engineering is a multi-disciplinary, professional firm who is independent, and employee owned. We specialize in Civil/Site, Environmental, Land Development, Mining, Municipal, NEPA, Oil & Gas, Planning, Roads/Bridges, Surveying, Water/Wastewater and Water Resources services. WWC has over 150 employees and has been serving the Rocky Mountain region since 1980. At our core, we are a service-driven team that values integrity, quality, and humility, whether supporting our clients or collaborating with each other.

We are seeking an IT Technician to immerse yourself in a dynamic work environment where your skills will make a tangible impact. This onsite role allows you to directly engage with cutting-edge technologies and solve real-world problems, ensuring that our operations run smoothly and efficiently. You will be part of a customer-centric team dedicated to excellence and service. This position offers a solid foundation for career growth while you exercise your problem-solving abilities daily.

About the Role

This position is a benefited/full-time non-exempt position. Corporate IT is located in Sheridan Wyoming but could accommodate in-person role at our other branch locations: Laramie, Casper, WY, Billings, Bozeman, Helena, MT

Responsibilities

• As a new Full-Time IT Technician at WWC Engineering, you will find your days filled with a variety of engaging tasks. You can expect to start your day by checking and addressing any urgent technical issues reported by our team. Troubleshooting hardware and software problems will be a primary focus, along with installing and configuring new equipment.
• You will also assist in regular system maintenance, ensuring all systems are secure and updated. Collaboration with other departments will be essential as you work to resolve user concerns and enhance their technological experience.

Qualifications

• Proficiency in Microsoft 365 & Intune a plus is required to manage documentation and communication effectively.
• Experience with Windows domains and Active Directory.
• An industry-recognized Help Desk Certification and experience in a help desk environment will provide a solid foundation for addressing technical inquiries.
• You should be capable of working independently and collaboratively within a team, demonstrating a strong knowledge of Windows operating systems.
• The ability to troubleshoot hardware and software issues, along with familiarity with software installations and IT security principles, will further enhance your effectiveness in this role.
• A high school diploma with 1-3 years of experience in hardware and software support preferred but not required.

Qualities

• Excellent customer service skills are paramount, as you will be interacting with team members to resolve their IT concerns.
• Strong organizational abilities will help you manage tasks efficiently, while effective verbal and written communication skills will aid in conveying technical information clearly.

Compensation & Benefits Package

Competitive wage negotiable based on experience. Comprehensive benefits plan includes vacation time, sick time. 2 health plan options: PPO & HDHP/Health Savings Account, vision & dental insurance. Paid short-term disability & long-term disability insurance, paid life insurance, 401(k) with company match and guaranteed 3% safe harbor contribution. In addition, maternity/paternity, parental leave, education reimbursement opportunities, and community service hours.