IT Technician

West Virginia Junior College is seeking a knowledgeable and customer-focused IT Technician to support our faculty, staff, and students across campus systems and infrastructure. This position plays a critical role in maintaining secure, reliable technology operations and delivering responsive technical support in a higher education environment.

The ideal candidate has hands-on experience with Active Directory, Google Workspace administration, firewall support, and network troubleshooting, and thrives in a fast-paced, service-oriented setting.

Key Responsibilities

Technical Support

• Provide Tier 1 & Tier 2 support for hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Troubleshoot connectivity, authentication, and application issues
• Manage and document service requests in ticketing system

Active Directory Administration

• Create, modify, and disable user accounts
• Manage security groups and permissions
• Apply and troubleshoot Group Policies (GPOs)
• Support domain-joined device management

Google Workspace Administration

• Manage user accounts, email, shared drives, and distribution lists
• Enforce security settings (MFA, password policies, device controls)
• Troubleshoot Google Admin Console issues

Network & Firewall Support

• Assist with firewall configuration and rule management
• Support network infrastructure (DNS, DHCP, VLANs, wireless)
• Monitor connectivity and resolve performance issues

Security & System Maintenance

• Support endpoint protection systems
• Assist with patch management and updates
• Maintain IT documentation and asset inventory
• Help ensure data security and compliance standards
  
  

Qualifications

Required

• Associate degree in IT or related field (or equivalent experience)
• 2 years of IT support experience
• Working knowledge of:
  • Microsoft Active Directory
  • Google Workspace Administration
  • Firewall technologies
  • Windows 10/11 and Windows Server
  • Networking fundamentals (TCP/IP, DNS, DHCP)
• Strong troubleshooting and customer service skills

Preferred

• CompTIA A , Network , or Security certification
• Experience in higher education or multi-location environments
• Familiarity with virtualization or backup systems

Skills & Competencies

• Strong analytical and problem-solving abilities
• Excellent communication skills
• Ability to prioritize and manage multiple tasks
• Commitment to data security and confidentiality
• Professional and service-oriented mindset

Work Environment

• On-site position
• May require occasional after-hours support for maintenance
  

The Institution prohibits sex discrimination in any education program or activity that it operates. Notice of non-discrimination is located at www.wvjc.edu. Individuals who are residents of or living in the following States are Ineligible for Employment

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