What are the responsibilities and job description for the Customer Service and Sales Associate position at WV Business Strategies?
H-Business Strategies is seeking a driven Customer Service and Sales Associate to join our team. The Verizon-Frontier merger delivers greater value for customers, including new offers, savings, and service quality improvements. The Customer Service and Sales Associate also helps customers enroll personally in Frontier's TV and fiber internet services, showing them they can get more for less.
As a Customer Service and Sales Associate, you’ll build direct connections with customers by driving sales for Frontier’s internet and TV services and enrolling them in the perfect plan. Through in-person sales interactions, the Customer Service and Sales Associate explains the benefits of Frontier, handles enrollment details, and closes sales that create loyal customers.
Core Functions of the Customer Service and Sales Associate
- Prospect and connect with our customers in person to expand Frontier's customer base through successful Internet and TV enrollments.
- Recommend customized Frontier Fiber Internet and TV solutions in person that match customer needs while increasing enrollment conversion rates.
- Deliver persuasive product presentations that highlight Frontier's fiber reliability, entertainment options, and bundled service advantages.
- Manage every stage of the customer sales journey, from initial consultation through completed service enrollment and activation readiness.
- Build customer confidence by addressing questions, handling objections, and positioning Frontier solutions as the best overall value.
- Consistently identify sales opportunities by recommending faster Internet speeds, enhanced TV options, and service bundles.
Skills & Attributes for the Customer Service and Sales Associate
- Driven to exceed enrollment and sales targets consistently.
- Detail‑oriented approach to managing account documentation accurately.
- Persuasive sales communication to highlight service benefits.
- Teamwork skills to share insights and strengthen campaign performance.
- Strong interpersonal rapport to build trust in sales conversations.
Pay: $1,200.00 - $1,700.00 per week
Work Location: In person
Salary : $1,200 - $1,700