Senior Marketing Operations Manager

We are seeking a highly capable and execution-focused Senior Manager, Marketing Operations to serve as the operational backbone of a high-performing international marketing organization.

This role is responsible for driving excellence in budget management, vendor coordination, and cross-functional project execution. The ideal candidate brings strong operational discipline, thrives in complex, matrixed environments, and has a demonstrated ability to navigate internal systems and stakeholders to ensure work gets done efficiently and accurately.

This is a critical role that enables marketing effectiveness, financial accuracy, and organizational alignment. Travel 5-10%.

Responsibilities

Financial & Budget Operations Leadership

• Own end-to-end tracking and reporting of marketing budgets across multiple channels (e.g., digital media, vendors, internal budgets)
• Ensure accuracy, transparency, and timeliness of all budget reporting
• Partner closely with Finance and Accounts Payable to:
• Ensure accurate coding and allocation of expenses
• Resolve discrepancies proactively
• Ensure timely vendor payments
• Support annual budget planning cycles with clean, reliable data and insights
• Data-Driven Approach: Use data and analytics to measure lead generation success, refine outreach strategies, and report on KPIs to ensure optimal ROI for marketing efforts.
• Market Drivers: Maintain a strong understanding of current trends, technologies, and competitive activities in the biotech and pharma CRDMO sector, especially regarding small molecule and TIDES solutions.
  
  

Vendor & Operational Management

• Oversee operational management of 8–14 marketing vendors and partners
• Ensure vendors are properly onboarded, supported, and paid in a timely manner
• Serve as the primary coordination point between vendors and internal teams for operational needs
• Maintain operational consistency and efficiency across vendor engagements
  
  

Marketing Operations & Project Execution

• Drive coordination and tracking of key marketing initiatives across a matrixed team
• Own monthly marketing reporting processes:
• Coordinate inputs across stakeholders
• Ensure timely delivery of leadership-ready reports
• Provide visibility into project status, risks, and dependencies
• Proactively identify issues and escalate when needed to keep initiatives on track
  
  

Team & Organizational Support

• Support internal and external meeting logistics, including coordination with global stakeholders
• Assist with execution of key initiatives such as tradeshows and international sales meetings
• Provide operational support for team needs, ensuring seamless execution across activities
  
  

Key Success Factors

• Ability to operate independently and drive execution without constant direction
• Strong relationship builder across Finance, vendors, and internal teams
• High level of discretion and professionalism
• Proactive mindset with the ability to anticipate needs and identify risks
• Demonstrated ability to “figure out how to get things done” in complex environments
  
  

Success in This Role

Within the first 6–12 months, this individual will:

• Deliver accurate, reliable budget reporting to support annual planning
• Ensure all vendors are paid accurately and on time
• Establish strong, trusted relationships with Finance and Accounting
• Provide clear visibility into marketing initiatives through structured tracking and reporting
  
  

Qualifications

• 7–12 years of experience in marketing operations, project management, business operations, or executive administration within a complex organization
• Bachelor’s degree preferred
• Strong experience in budget tracking, financial reporting, and operational coordination (required)
• Proven ability to navigate and execute within highly matrixed, global organizations
• Exceptional organizational, communication, and problem-solving skills
• High attention to detail and commitment to accuracy
  
  

Technical Skills:

• Advanced Excel proficiency (required)
• PowerPoint proficiency (required)
• Experience with project management tools (e.g., Monday.com) preferred