IT Manager

Overview

Works as a hands-on IT Manager in charge of Wuxi AppTec’s Manufacturing location in Middletown Delaware.  The position will manage both infrastructure positions along with first level application support personnel.  The Manager will also perform those individual duties as needed, more so at the start and less as more staff are hired based on the site’s construction/expansion plans.  All work will happen in a collaborative environment with the manager being a conduit and process owner working with the engineering groups and higher-tired IT support.

Responsibilities

• Manages Infrastructure and technical support positions. Role consists of:
  • Working with Engineering, Shared Service Infrastructure and Enterprise Application groups to make sure the uptime of the systems at the site adheres to SLAs and maintains cGMP compliance.
  • Serves as an escalation point for ongoing issues.
  • Training and coaching of staff on the technical and customer service functions of their positions.
  • Provide ongoing feedback to staff, including performance reviews.
  • Verify operations are being met according to SLAs using standard tools.
• Will work with, but not limited to, the following Software. SAP S/4 HANA, Labware LIMS, Waters Empower, Aveva PI, Kepware, Citrix, MES, and MS Office Applications.
• Perform hands-on technical support on infrastructure and applications where needed.
• Working with Shared Service Infrastructure, maintains:
  • VMware configuration and provisioning
  • OS and application Installation and administration.
  • Security for individual servers and computers
  • Backup and replication for servers and applications.   
  • Remote access management
• Ensures the data and security policies in place are followed by staff and that procedures/activities are conducted accordingly.
• Evaluation of hardware and software products, and providing recommendations
• Establish and maintain pertinent policies, standards, and procedures.
• Be on call and available after business hours
• Perform duties in compliance with applicable regulations and standards such as Sarbanes-Oxley Act, FDA Quality System, including part CFR21 Part 11, and ISO (International Organization for Standardization). Resolve issues around regulations in regard to IT Infrastructure systems.

Qualifications

Experience / Education:  

• Bachelor’s degree in CS/EE or related scientific field.
• 6 years of relevant experience, or equivalent.
• Experienced in Infrastructure and Application support. 

Knowledge / Skills / Abilities

• Knowledge of the software development lifecycle process.
• Experienced in managing projects for both infrastructure and application projects.
• Experience coaching and mentoring staff with vastly different skillsets.
• Experienced in Microsoft Office and common productivity programs
• Effective communication and interpersonal skills.
• Ability to work under pressure of multiple projects and deadlines, and show flexibility towards peak workloads or urgent assignments.
• Ability to effectively prioritize workload and manage changes in direction.
• Ability to work in a team environment.
• Demonstrate initiative; be proactive, responsible, and self-managed in relation to tasks.
• cGMP experience is highly desirable.
• Familiarity with GMP systems such as LIMS, MES, automation, and historian software is desirable.
• Well organized, detail-oriented, and adaptable to changes.