What are the responsibilities and job description for the Inside Sales Administrator-Custom Team position at Wurth Elektronik?
1.Ensure high-level customer satisfaction by responding to customer requests immediately upon receipt.
2. Use applied learning of department processes and procedures to all customer opportunities. Seek management support for unique and unknown situations. Understands constructive feedback and adapts to change.
3. Build relationships with internal departments and provide important customer information to interested parties.
4. Responsible for entry of customer data into company operating systems and ensure accuracy of required fields.
5. Initiate, create and support sales, engineering and manufacturing processes for new design requests, revision changes and further open topics required for customer approval. Interact with other support departments to complete open topics needed for customer
approval. Manage samples process for both standard and custom products, follow
procedures to align with ISO standard for paid orders.
6. Act as a conduit to ensure a seamless production start resulting in sustainable business.
7. Assist with department trainings to ensure accuracy of processes and procedures within our Quality Management System. Provide feedback to department and manager on assigned topics and tasks.
8. Work in a team environment which includes communicating, setting priorities to complete tasks in a timely manner and participate in team events. Recognize how actions impact others and will inform others of surrounding conflict.
9. Continuously improve knowledge and skill to generate high quality level of work.
10. Engage and support company spirit.