What are the responsibilities and job description for the Inside Sales Administrator - Part Time position at Wurth Elektronik Watertown?
Würth Elektronik offers sophisticated electronic components for a multitude of applications in all industrial sectors. For us, it’s not the individual component that’s most important – it’s finding the solutions to problems. We’re the reliable partner for our customers. With Würth Elektronik, customers realize electronic visions – we’re on board from start to finish.
There are no limits in learning in this position. WE will support all learning and educational needs to grow in this position.
Our culture is truly dynamic! WE support a warm, friendly work environment and everyone is willing to help each other out. WE promote feedback, as communication should not just be from the top down, it should come from all directions and WE have a management team that practices open door and open communication.
WE like to have fun and WE understand the importance of work-life balance!
We are seeking a reliable, flexible Part-Time Float Inside Sales team member to provide in-office coverage for colleagues who are out of the office, helping ensure consistent support for customer territories and department operations. In this role, you may manage up to two inboxes at a time—up to three based on experience—and assist with Inside Sales activities, Project FU tasks, open-order reports, quotes, samples, and other department projects as assigned. This hourly, in-office position requires a consistent weekly schedule. We will work with the selected candidate to establish a schedule that supports both department needs and availability.
Sample schedules include:
Weekly hours | Sample schedule |
|---|---|
25 hours | Monday–Thursday, 9:00 a.m.–3:00 p.m. |
30 hours | Monday–Friday, 8:30 a.m.–2:30 p.m. |
Working at least 24 hours per week provides benefits eligibility; PTO and sick time are prorated based on scheduled hours.
GENERAL DESCRIPTION OF POSITION:
Work cooperatively with the outside sales force to grow existing customers, create new customers, and meet or exceed monthly sales goals. Act as the primary contact for customer inquiries.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Partner with the outside sales force to increase sales by responding to customer inquiries and recommending alternate products based on availability and specifications.
• Generate quotations and oversee and manager customer orders, forecast, contracts and expedites.
• Proactively contact customers following sales to ensure ongoing customer satisfaction and inform customers on all products with the goal to increase market share through cross-selling, up-selling and add-on sales.
• Request regular forecasts from customers and communicate customer requirements to the Supply Chain Department as well as any unexpected increases or decreases in demand for products.
• Use company software programs to record all customer management activities and plan follow up actions for the territory.
• Understand the basic applications, capabilities, and competitive advantages of our products.
• Maintain regular contact with established customer base with an emphasis on developing long term relationships.
• Coordinate outside sales, management, engineering, quality, and operations personnel, in customer interface situations as required.
• Provide guidance and instruction for newly hired sales personnel.