What are the responsibilities and job description for the Sales & Partner Operations Specialist position at Wursta?
Wursta aims to help companies navigate complex technology landscapes, especially within AI, to help those companies to scale their capabilities, and increase productivity. We specialize in providing a range of services including cloud services, managed services, custom development, cybersecurity, and AI solutions, with a focus on enabling digital transformation.
We are seeking a Sales & Partner Operations Specialist to own the operational side of our sales and customer lifecycle. This is a high-trust role that serves as the central engine for our revenue operations. The ideal candidate is a process-inclined individual with an innate attention to detail, a strong sense of ownership, and a clear, professional communication style.
You will be the final checkpoint for all sales orders, the master of our booking and asset management system, and a trusted partner to our Sales, Finance, and Partnership teams. Your success will be defined by your ability to create an error-free, efficient, and predictable operational environment here at Wursta.
Core Responsibilities
About
At Wursta, we're all about positive experiences and creating value. We move fast and adapt to change like nobody's business. Here's what you can expect:
Wursta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We are seeking a Sales & Partner Operations Specialist to own the operational side of our sales and customer lifecycle. This is a high-trust role that serves as the central engine for our revenue operations. The ideal candidate is a process-inclined individual with an innate attention to detail, a strong sense of ownership, and a clear, professional communication style.
You will be the final checkpoint for all sales orders, the master of our booking and asset management system, and a trusted partner to our Sales, Finance, and Partnership teams. Your success will be defined by your ability to create an error-free, efficient, and predictable operational environment here at Wursta.
Core Responsibilities
- Order & Asset Management
- The Final Guard: Own the end-to-end sales order process, ensuring purchase orders are translated into flawless bookings within the Google console and other partner portals.
- Zero-Error Verification: Execute mandatory, checklist-driven audits for every deal component (SKU, margin, terms, and quantity) before booking.
- Data Stewardship: Manage the creation and auditing of customer assets in Salesforce, maintaining "pristine" data hygiene as our source of truth.
- Proactive Renewal Management
- Cycle Ownership: Drive the operational renewal lifecycle, ensuring every account is actioned well before the deadline for a seamless transition.
- Strategic Alignment: Collaborate with Account Managers to communicate shifts in customer circumstances, price updates, or partner-mandated deadlines.
- Internal Operational Support Lead
- The Go-To Expert: Act as the primary point of contact for internal teams regarding booking, billing, and asset inquiries.
- Partner Liaison: Professionally engage with Google and other partners to secure special quotes and documentation required to close complex deals.
- Issue Resolution: Own the lifecycle of partner support cases, from opening to resolution, covering billing and product-specific hurdles.
- CPQ & Product Management
- Architecting Quotes: Build and audit new products, SKUs, and pricing within Salesforce CPQ.
- Sales Enablement: Master the mechanics of quote creation to guide the Sales team through complex billing cycles (monthly vs. annual) and terms.
- Operational Onboarding
- Growth Driver: Onboard new technology partners by establishing quoting workflows and gathering essential documentation.
- Knowledge Transfer: Equip the Sales team with the necessary tools and information to sell new products effectively from day one.
- Detail-Obsessed: You spot a SKU error from a mile away and believe that "good enough" is the enemy of "accurate."
- Process-Driven: You don’t just follow workflows; you refine them. You enjoy the logic of a well-oiled machine.
- A Precision Communicator: You can distill complex billing or portal issues into clear, professional updates for stakeholders.
- Experience: 2–4 years in Sales Operations, Deal Desk, Order Management, or a related revenue-centric role.
- Tech Stack: Deep experience with Salesforce is required.
- The "Plus": Direct experience with Salesforce CPQ will put you at the top of our list.
- Ownership: A proven track record of managing high-trust tasks with minimal oversight.
About
At Wursta, we're all about positive experiences and creating value. We move fast and adapt to change like nobody's business. Here's what you can expect:
- Work Style Survey: A brief survey to help us learn more about your work style.
- Initial Screen: A 20-30 minute chat with our hiring coordinator to see if we’re a good fit.
- Meet your Manager: A 45-minute deep dive into the role and team with the hiring manager.
- Meet your Peers: A 60-minute session with the team to see the dynamic and ask questions.
- Interview with Senior Leadership: A 45-minute conversation with an executive leader regarding skills and company vision.
- Get a Decision: We typically get back to you within the week regarding next steps.
Wursta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.