What are the responsibilities and job description for the NA Head of Global Investment Operations position at WTW?
Description
Introduction
As part of our transition to a unified North America operating model within a globally aligned team, we are seeking a senior leader to serve as the Head of North America, Global Investment Operations (GI‑Ops). This highly visible role will provide strategic and operational leadership across the United States and Canada, ensuring excellence in delivery, alignment with global standards, and a strong connection to enterprise strategy. Reporting directly to the Global Head of Investment Operations, you will lead a team of approximately 30 colleagues and play a critical part in shaping how we deliver operational outcomes across the region.
The Role – Key Responsibilities
Regular travel within North America is required, with occasional global travel as needed.
Qualifications
Qualifications – Knowledge & Experience
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Introduction
As part of our transition to a unified North America operating model within a globally aligned team, we are seeking a senior leader to serve as the Head of North America, Global Investment Operations (GI‑Ops). This highly visible role will provide strategic and operational leadership across the United States and Canada, ensuring excellence in delivery, alignment with global standards, and a strong connection to enterprise strategy. Reporting directly to the Global Head of Investment Operations, you will lead a team of approximately 30 colleagues and play a critical part in shaping how we deliver operational outcomes across the region.
The Role – Key Responsibilities
- Lead daily Global Investment Operations activities across the US and Canada, ensuring consistent, high‑quality service aligned with global expectations.
- Serve as a senior member of the global GI‑Ops leadership team, contributing to strategy, operating model evolution, and major change initiatives.
- Provide leadership for ~30 colleagues in a matrixed global structure, ensuring strong performance and accountability.
- Strengthen global alignment by embedding consistent practices and proactive risk management.
- Lead operational readiness for new products, fund launches, and lifecycle events.
- Partner with client-facing teams to support pitches, onboarding, and key relationships.
- Build relationships with NA stakeholders to support business objectives.
- Champion continuous improvement and adoption of technology and AI.
- Ensure rigorous governance, controls, and regulatory compliance.
- Promote a culture of collaboration, inclusion, and accountability.
Regular travel within North America is required, with occasional global travel as needed.
Qualifications
Qualifications – Knowledge & Experience
- Extensive leadership experience in investment operations, asset management operations, or related fields.
- Experience leading multi-location or cross‑border teams.
- Deep understanding of operational processes supporting investment products, fund launches, and client onboarding.
- Demonstrated ability to align regional delivery with a global operating model.
- Experience delivering strategic operational change and efficiency gains.
- Strong understanding of operational risk, governance, and regulatory frameworks.
- Inspirational leadership and ability to develop high‑performing teams.
- Strong communication and influencing skills.
- Strategic thinking paired with disciplined execution.
- Skilled at navigating ambiguity and leading through change.
- High emotional intelligence, resilience, and professionalism.
- Commitment to inclusion, diversity, and equity.
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
- Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.