What are the responsibilities and job description for the Mid-Market Director – Absence, Disability Management and Life Insurance (ADML) position at WTW?
Overview
WTW is launching a new Mid-Market ADML delivery model focused on clients in the 500 to 5,000 life segment. As part of this strategy, we are establishing a new Mid-Market Director role aligned to each of WTW’s six U.S. geographic regions.
Each Mid-Market Director will have primary responsibility for ADML delivery, market leadership, and client success within their assigned geography.
This is a new role that requires flexibility, comfort with ambiguity, and an entrepreneurial mindset to help build, scale, and refine a differentiated mid-market offering.
The Role
- Own ADML delivery for mid-market clients (500–5,000 lives) within an assigned U.S. geography
- Serve as the senior day-to-day ADML leader for assigned relationships, ensuring high-quality delivery and client satisfaction
- Lead projects involving the design and management of absence, disability, leave, life, and AD&D programs
- Apply deep expertise across claims, underwriting, implementation, and ongoing plan management
- Oversee vendor procurement, negotiation, optimization, and performance audits
- Partner with regional sales and leadership teams to support new business pursuits and expansion opportunities
- Help define and refine mid-market ADML processes, workflows, and delivery standards
- Serve as a people leader and mentor to consultants supporting mid-market clients
- Contribute to the development of intellectual capital, tools, and scalable solutions for mid-market ADML
Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this role.
Qualifications
- 10 years of experience in ADML consulting, brokerage, carrier, or vendor environments
- Strong hands-on knowledge of disability claims management, underwriting, and implementation
- Proven ability to manage complex client engagements and multiple stakeholders
- Experience operating with a high degree of autonomy and accountability
- Demonstrated flexibility and problem-solving ability in evolving environments
- Strong financial, analytical, and communication skills
- Experience mentoring or leading junior staff
- Bachelor’s degree required; quantitative coursework preferred
- State Life and Health license required within 90 days of hire
- Ability to travel approximately 15–25%, primarily day travel
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
- Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
EOE, including disability/vets