What are the responsibilities and job description for the WSU Athletics General Event Staff position at WSU ICAA?
Overview
Wichita State Intercollegiate Athletic Association, Inc, is searching for professional, service-focused individuals for Event Staff for Charles Koch Arena, Eck Stadium, Wilkins and Crossland Stadium.
Event Staff is responsible for crowd management and executing Arena, Stadium and WSU-ICAA event policies and procedures. Positions include but aren't limited to ticket taker, security, and parking staff. We deliver memorable experiences that connect all to Shocker Nation Through a Shared Sense of Pride & Passion.,
Work Schedule
Ability to work a non-traditional schedule involving many nights, weekends, &/or holidays. Subject to sport(s) home schedule.
Duties
- Collects and verifies tickets from event attendees.
- Greets patrons and assists them in finding their seats.
- Assists guests with locating exits and amenities such as restrooms and concession areas.
- Assists guests with limited mobility or other special needs to and from their seats.
- Ensures that aisles, walkways, and designated seating areas are clear, clean, and safe.
- Calmly assists with disputes regarding tickets and seats.
- Notifies supervisor of any problems with facilities, supplies, and venue.
- Assists guests with complaints or concerns; escalates concerns to supervisor when necessary.
- Performs other related duties as assigned.
Additional Requirements
Requires prolonged standing, sitting, walking and stair climbing to access full range of facility.
Flexibility to work evenings, weekends, and holidays as needed.
Preferred Qualifications
- Previous experience preferred.
- Strong interpersonal and communication skills, both written and verbal.
- Able to work effectively both independently and on a team.
- Strong problem-solving skills and able to make decisions in a fast-paced environment.
- Exemplify a strong commitment and willingness to provide outstanding customer service.
Physical Requirements
- Ability to remain in a stationary position and/or traverse campus buildings, including stairs.
- Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators.
- Ability to communicate with others and accurately exchange information.
Pay: $11.00 - $13.00 per hour
Expected hours: 5.0 – 35.0 per week
Benefits:
- Flexible schedule
Work Location: In person
Salary : $11 - $13