Sr. Manager, Network Infrastructure & Data Center Operations

At WSSC Water, we are passionate about our one water mission and devoted to delivering safe, seamless, and satisfying service to our 1.9 million customers. It takes teamwork to deliver the essential, which is why we proudly call ourselves Team H2O – working together, sharing our talents and creativity to safeguard public health and protect the environment.

WSSC Water seeks a Sr. Manager, Network Infrastructure & Data Center Operations (NIDCO) to lead and direct the team and provide day-to-day oversight and management of data centers, data networks, platforms, telecommunications infrastructure, and technical facilities. The scope of responsibilities includes management of a 24×7×365 mission critical data center and infrastructure operations, including oversight of related infrastructure activities in all project phases beginning with requirements gathering through implementation, with on-going production and on-call support.

Key Functions:

• Oversees and directs all aspects of the 24×7×365 mission critical data center, platforms, cloud infrastructure, and network/telecommunication infrastructure operations, including plans, designs, and implementation, deployment, support and maintenance functions
• Exercises leadership and day-to-day management of technical teams tasked with the operations of the data center, data network, platforms, telecom network, call/contact center systems operations and services
• Serves as the senior level escalation point for data center operations and infrastructure managers and staff that responds and resolves all infrastructure operational issues
• Establishes high performance and optimized data center, network operations center and telecommunication infrastructure, facilities and services
• Manages external vendor relationships with contract administrators to review/negotiate/revise relevant contracts
• Oversees the management of service level agreements with vendors and service providers
• Develops policies and procedures for all information technology infrastructure operating environments
• Reports key metrics on data center, platforms and network/telecommunication infrastructure operational activity
• Serves as liaison with governmental and non-governmental entities anticipating the acquisition or maintenance of communications equipment at Commission facilities; manages such relationships and service level agreements
• Manages and ensures compliance with FCC regulations and other regulatory bodies
• Manages and oversees the maintenance of all assets for the data center, platforms, networks, telecommunications, and other infrastructure
• Provides strategic direction for growth with business plans for technology infrastructure operations capacity planning
• Designs infrastructure technology services to meet business service level agreements

Requirements:

• Bachelor’s degree and 10 years’ experience in data center, LAN/WAN, and telecommunication administration and network operations management
• Experience must include the following:
• Infrastructure/network operations support and PBX implementation and support
• Developing and implementing operational plans, which may include budgets, processes, and infrastructure methodologies
• Implementing call center and contact center solutions
• Designing, managing and implementing network and data center infrastructure to support Disaster Recovery/COOP and Business Continuity plans
• Operations, project applications, and project management; working with/meeting business users’ requirements
• 3 years’ experience managing technology teams

Preferences:

• Work experience in a water/wastewater utility
• Master’s or other advanced degree

To learn more about WSSC Water, please visit www.wsscwater.com. To review the complete job description and apply for the Sr. Manager, NIDCO role (vacancy #26-0097), please visit WSSC Water Careers at Careers | WSSC Water. EOE M/V/D