Sr. Application Developer - ServiceNow

This is a non-merit, employment-at-will contract position.

At WSSC Water, we are passionate about our one water mission and devoted to delivering safe, seamless, and satisfying service to our 1.9 million customers. It takes teamwork to deliver the essential, which is why we proudly call ourselves Team H2O – working together, sharing our talents and creativity to safeguard public health and protect the environment.

The Sr. Application Developer – ServiceNow is responsible for designing, developing, configuring, and maintaining applications and solutions on the ServiceNow platform to support the organization’s day-to-day IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Workplace Service Delivery (WSD), Strategic Portfolio Management (SPM), and other business operations. Specific duties include developing and customizing ServiceNow modules, creating integrations with other enterprise systems, systems analysis, developing and modifying highly complex platform functionalities and workflows, testing, debugging, verification, documentation, system installation, and the solution of IT service and business problems.

Key Functions:

• Develops and maintains ServiceNow applications and modules
• Migrates Legacy IT service applications and workflows to the ServiceNow platform
• Develops and customizes Service Portal interfaces
• Provides operational support for existing ServiceNow and integrated applications
• Analyzes, designs, codes, tests, debugs, documents, and maintains ServiceNow applications and enhancements
• Develops and adheres to standard SDLC and Agile methodologies to produce project results that are measurable and delivered on time and within budget
• Develops and adheres to team project standards for ServiceNow development including tools, platforms, methodology, and controls to ensure efficiency, quality, and consistency
• Prepares detailed software specifications and test plans for ServiceNow solutions
• Performs quality assurance reviews of ServiceNow configurations and code
• Provides program and system level time/cost estimates for ServiceNow projects
• Evaluates and modifies various ServiceNow Store applications and integrations to obtain optimal configuration for the enterprise environment
• Provides technical documentation updated to the latest enhancement or release of ServiceNow solutions
• Assists in reviewing the current technical architecture, including design patterns and development methodologies within the ServiceNow ecosystem

Minimum Requirements:

• Bachelor’s degree
• 6 years’ experience in ServiceNow development and administration using:
• ServiceNow platform development and configuration
• JavaScript and ServiceNow APIs
• Web Service integrations (SOAP or REST frameworks)
• ServiceNow Certified Application Developer (CAD)

OR

• High School diploma or equivalent.
• 10 years’ experience in ServiceNow development and administration using:
• ServiceNow platform development and configuration.
• JavaScript and ServiceNow APIs.
• Web Service integrations (SOAP or REST frameworks).
• ServiceNow Certified Application Developer (CAD)

Preferences:

• Certified Implementation Specialist (CIS) in relevant modules (e.g., ITSM, ITOM, CSM, WSD, SPM).
• Experience with ServiceNow Automated Test Framework (ATF).
• Experience with Agile development methodologies and DevOps practices.
• Experience with ServiceNow integrations with other enterprise systems (e.g., LDAP, SSO, other APIs).

To learn more about WSSC Water, please visit www.wsscwater.com. To review the complete job description, please visit WSSC Water Careehttps://wsscwater.peopleadmin.com/.