Sr. Application Developer - ServiceNow

This is a non-merit, employment-at-will contract position.

At WSSC Water, we are passionate about our one water mission and devoted to delivering safe, seamless, and satisfying service to our 1.9 million customers. It takes teamwork to deliver the essential, which is why we proudly call ourselves Team H2O – working together, sharing our talents and creativity to safeguard public health and protect the environment

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The Sr. Application Developer – ServiceNow is responsible for designing, developing, configuring, and maintaining applications and solutions on the ServiceNow platform to support the organization’s day-to-day IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Workplace Service Delivery (WSD), Strategic Portfolio Management (SPM), and other business operations. Specific duties include developing and customizing ServiceNow modules, creating integrations with other enterprise systems, systems analysis, developing and modifying highly complex platform functionalities and workflows, testing, debugging, verification, documentation, system installation, and the solution of IT service and business problem

s.
Key Functio

• ns:Develops and maintains ServiceNow applications and modu
• lesMigrates Legacy IT service applications and workflows to the ServiceNow platf
• ormDevelops and customizes Service Portal interfa
• cesProvides operational support for existing ServiceNow and integrated applicati
• onsAnalyzes, designs, codes, tests, debugs, documents, and maintains ServiceNow applications and enhanceme
• ntsDevelops and adheres to standard SDLC and Agile methodologies to produce project results that are measurable and delivered on time and within bud
• getDevelops and adheres to team project standards for ServiceNow development including tools, platforms, methodology, and controls to ensure efficiency, quality, and consiste
• ncyPrepares detailed software specifications and test plans for ServiceNow soluti
• onsPerforms quality assurance reviews of ServiceNow configurations and c
• odeProvides program and system level time/cost estimates for ServiceNow proje
• ctsEvaluates and modifies various ServiceNow Store applications and integrations to obtain optimal configuration for the enterprise environm
• entProvides technical documentation updated to the latest enhancement or release of ServiceNow soluti
• onsAssists in reviewing the current technical architecture, including design patterns and development methodologies within the ServiceNow ecosys

tem
Minimum Requireme

• nts:Bachelor’s de
• gree6 years’ experience in ServiceNow development and administration us
• ing:ServiceNow platform development and configura
• tionJavaScript and ServiceNow
• APIsWeb Service integrations (SOAP or REST framewo
• rks)ServiceNow Certified Application Developer (

CA

• D)
  OR
  High School diploma or equiv
• alent.10 years’ experience in ServiceNow development and administration
• using:ServiceNow platform development and configur
• ation.JavaScript and ServiceNow
• APIs.Web Service integrations (SOAP or REST framew
• orks).ServiceNow Certified Application Developer

(CAD)
Prefe

• rences:Certified Implementation Specialist (CIS) in relevant modules (e.g., ITSM, ITOM, CSM, WSD
• , SPM).Experience with ServiceNow Automated Test Framework
• (ATF).Experience with Agile development methodologies and DevOps pra
• ctices.Experience with ServiceNow integrations with other enterprise systems (e.g., LDAP, SSO, other

APIs).
To learn more about WSSC Water, please visit www.wsscwater.com. To review the complete job description, please visit WSSC Water Careehttps://wsscwater.peopleadm