What are the responsibilities and job description for the HR Accommodations Coordinator position at WSSC Water?
The HR Accommodations Coordinator serves as a strategic business partner in building and strengthening the organization’s human resources department in achieving its mission. This role will provide the full scope of human resources generalist services, with anemphasis on the EEO investigative process, responding to ADA related concerns and reasonable accommodations requests.
Essential Functions
- Investigates, gathers, and analyzes information to ensure that employment actions comply with established policies, operating procedures, human resource laws, and the collective bargaining agreement, including ADA standards and regulations
- Processes legal accommodations requests (including medical and religious) and resolves complaints related to access and engages in the interactive process. This may include the management of a third-party vendor that receives accommodation requests
- Provides training and technical assistance to all employees or applicants on best practices and legal obligations regarding accommodations compliance
- Develops, implements and manages reasonable accommodation plans tailored to applicants’ individual needs
- Ensures timely and appropriate delivery of accommodations
- Maintains and ensures the maintenance of accurate records of accommodation requests, determinations and outcomes
- Gathers information and analyzes complaints of discrimination, harassment and retaliation to determine whether a violation of regulations, standard procedures or policy occurred
- Provides human resources policy guidance and interpretation on matters such as accommodation requests and EEO-related issues; develops and reviews policies and procedures to facilitate and ensure accessibility and inclusion
- Maintains awareness of relevant federal, state, and local laws and regulations
Other Functions
- Designs and facilitates management studies and other special projects
- In conjunction with Department leadership, develops business project mapping, decision analysis, workload measurement and job design
- In conjunction with Department leadership and the Human Resources Office, develops and implements a strategic workforce plan
- Performs employee relations/labor relations or EEI/EEO activities at off-site facilities as needed
- Performs other related duties as required
Work Environment And Physical Demands
Business casual office environment
Required Knowledge, Skills, And Abilities
- Working knowledge of human resources policies, practices and tools and demonstrated knowledge of pertinent employment laws and regulations
- Demonstrated experience implementing organizational best practices and fostering a customer service culture
- Working knowledge of project management
- Demonstrated ability in strategic thinking, internal consulting, conflict resolution, communication at all organizational levels, negotiation and mediation, and managing change
- Progressive administrative experience with a strong emphasis on accessibility, including experience working with disabled individuals and developing compliance programs
- Deep understanding of the ADA and other laws related to disability rights, such as section 504 of the Rehabilitation Act, as well as other employment laws required to effectively manage accommodations programs
- Knowledge of local and national disability advocacy groups and the ability to coordinate with various agencies and departments
- Ability to communicate effectively verbally and in writing
- Ability to build relationships and partner across functional and organizational lines
- Ability to make independent decisions, solve problems and implement those decisions
- Ability to exercise sound judgment
- Ability to use standard office automation software
Minimum Education, Experience Requirements
- Bachelor’s degree
- 6 years experience in Human Resources that includes professional responsibility in multiple program areas such as talent management, employee relations, labor relations, EEO investigations and/or compliance management of accommodations related matters
OR
- High School diploma or equivalent
- 10 years experience in Human Resources that includes professional responsibility in multiple program areas such as talent management, employee relations, labor relations, EEO investigations and/or compliance management of accommodations related matters