What are the responsibilities and job description for the Service Team Member - 123 position at WSS?
Overview:
As a Service Team Member with WSS, your Neighborhood Shoe Store, you will play a key role in providing exceptional customer service, helping customers find the best products, and creating a welcoming store environment. You’ll contribute to the store’s success by assisting with sales goals, processing transactions, handling returns and maintaining Visual Merchandising & Store Standards. You will be the expert in product knowledge, assisting your team to deliver exceptional service. By promoting a culture of one-touch resolution, you'll be empowered to address customer needs quickly and effectively, ensuring a seamless and efficient shopping experience.
Responsibilities:
- Make the customer the priority by providing a friendly greeting, answering questions, taking them through the store experience and helping them find what they need.
- Resolve customer concerns to ensure satisfaction and handle transactions accurately, including cash management and register balancing.
- Following company procedures for cash drops, register cleanliness, and point-of-sale (POS) functions is essential, as well as handling returns professionally.
- Contribute to sales goals by promoting products, offering loyalty program, and assisting with stock management, price changes, and shipment processing.
- Assist with store presentations, including floor changes and visual merchandising, to ensure the store is inviting and well-organized.
- Additionally, you'll maintain a clean, safe environment while following Safety & Asset protection guidelines to minimize shrinkage to keep our Team and products safe and secure.
- Demonstrate and Represent Company Core Values: This includes providing excellent customer service, fostering a positive and inclusive work environment, acting with integrity, and contributing to the success of the team.
- The role requires the ability to bend, twist, stoop, kneel, lift up to 50 lbs., and stand or walk for 8 hours daily.
- Employees must climb ladders, maneuver boxes, and communicate effectively in person and on the phone while performing essential tasks.
Benefits:
- Self-Development Programs and Advancement Opportunities
- 30%-50% Employee Discount - Friend & Family Events
- Community Engagement Opportunities
Required Experience:
- Previous retail, hospitality, or customer service experience a plus
- Must be 18 years or older with a High School diploma or GED equivalent.
- Bilingual in Spanish is a plus
- Self-motivated.
- Available to work flexible hours, but not limited to weekends, holidays and occasional overnights.
About WSS
WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.
Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker’s banners under the WSS name.
WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.