What are the responsibilities and job description for the Customer Service Rep/Window Clerk position at WSI Standard?
We are hiring for a Client Services Representative/Window Clerk. In this position, you will be responsible for customer service on the phone, through email and at the service window. This full-time hourly position will report to the Warehouse Manager and be primarily responsible for establishing assisting in the needs of the warehouse staff, customers and truck drivers. The shift for this position is going to be 11:00am - 7:00pm, Monday - Friday.
DUTIES AND ACCOUNTABILITIES:
- Answer phones, voicemails and emails in a professional prompt manner
- Have working knowledge of the company and customer computer systems
- Accurately and timely enter data as required
- Able to prioritize and balance multiple tasks at the same time
- Willing to double check orders on warehouse docks
- Other duties may be assigned as business needs
- Checking drivers in and out and knowing the associated paperwork for that.
- Working closely with the lead and warehouse employees.
- Scheduling outbound trucks as needed.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent respectful communication skills with customers and employees
- Working knowledge of MS Word and Excel
- Self-motivated and works well with limited direction
PREFERRED EDUCATION AND EXPERIENCE:
- Strong attention to detail
- Working understanding of Microsoft office, WMS, SAP, and Excel
- Previous forklift experience is a plus
BENEFITS AND TOTAL REWARDS:
- Competitive wages, and opportunities for advancement.
- Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
- Company-paid Short/Long-term Disability, Life Insurance and Employee Assistance plans.
- Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
- Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.
- Referral Bonus, Wellness Programs, Clothing Allowance, Safety Shoe and Safety Glasses Reimbursement.
