Receptionist / Office Coordinator

ABOUT WSI SOUTHWEST

WSI Southwest, Inc. is a community-rooted electrical contractor based in Cliff, New Mexico. Built on three core values — Work with Intent, Strength in Faith, Family & Friends, and Inspire Through Service — we serve southern New Mexico and southeastern Arizona with quality electrical work, Generac generator installations, and a tight-knit team that shows up for each other and our customers.

POSITION OVERVIEW

The Receptionist / Office Coordinator is WSI Southwest's first impression — answering phones, greeting visitors, managing the front desk, and supporting the office team with the steady stream of administrative work that keeps the front of the house running.

PRIMARY RESPONSIBILITIES

Front Desk

• Greet visitors warmly and direct them appropriately.
• Manage visitor sign-in and badging.
• Maintain a clean, professional reception area.

Phone Management

• Answer incoming calls and route to appropriate staff.
• Take accurate messages.
• Manage main phone line and voicemail.

Hospitality

• Coordinate refreshments and meeting room setup.
• Manage conference room scheduling.
• Support customer / visitor experience.

Office Coordination

• Process incoming and outgoing mail.
• Coordinate package shipping and receiving.
• Support Office Manager and Admin Assistant on small projects.

Customer Service

• Field general customer inquiries; route to PMs / Sales.
• Maintain customer-facing professionalism at all times.

KEY SKILLS & QUALIFICATIONS

• 1 year customer-facing or reception experience preferred.
• Warm, professional phone presence.
• Comfort with MS Office and basic technology.
• Excellent organization and multi-tasking.
• Reliable attendance and punctuality.
• Proficiency in Microsoft Office Suite — Excel, Word, and Outlook.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent written and verbal communication.
• High degree of discretion and confidentiality with sensitive information.
• Strong work ethic, attention to detail, and willingness to learn.
• Ability to communicate clearly and professionally with teammates and supervisors.
• Compliance with all WSI safety protocols and applicable codes/standards.
• Working smartphone and valid means of transportation.
• Adheres to all WSI company employment policies and the employee handbook.

EMPLOYMENT TERMS & NOTICES

Equal Opportunity Employer

WSI Southwest, Inc. is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, pregnancy, or any other characteristic protected by federal law or the laws of New Mexico, Texas, or Arizona. All qualified applicants will receive consideration for employment, and all employment decisions are made on the basis of qualifications, merit, and business need.

At-Will Employment

Employment with WSI Southwest, Inc. is at-will, consistent with the laws of New Mexico, Texas, and Arizona. This means that either the employee or WSI may terminate the employment relationship at any time, with or without cause and with or without notice. This Job Scope is not an employment contract and does not alter the at-will nature of the relationship. No oral statement, written communication, or representation by any WSI manager or employee modifies this at-will relationship. Only the President / CEO of WSI Southwest may modify the at-will relationship, and only in a written agreement signed by the President / CEO.

Reasonable Accommodation (ADA)

WSI Southwest is committed to providing reasonable accommodations to qualified individuals with disabilities, consistent with the Americans with Disabilities Act (ADA), Section 503 of the Rehabilitation Act, and applicable state laws of New Mexico, Texas, and Arizona (including the New Mexico Human Rights Act, the Texas Commission on Human Rights Act, and the Arizona Civil Rights Act). If you require an accommodation to participate in the application or interview process, or to perform the essential functions of the position, please contact the HR Specialist at (575) 535-4335 or HR@wsisouthwest.com to initiate the interactive accommodation process. WSI engages in good-faith dialogue to identify accommodations that allow qualified individuals to perform essential job functions, absent undue hardship.

Pre-Employment & Continued-Employment Screenings

Continued employment in this position is contingent on successful completion of any required pre-employment screenings — background check, drug screening, and Form I-9 / E-Verify employment eligibility verification — and on continued compliance with WSI Southwest's substance-abuse, security, and personnel policies.

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $15 - $20