What are the responsibilities and job description for the Supervisor, Order Fulfillment position at WSA Americas?
WSA - Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Daily Operations: Oversee the end-to-end order fulfillment cycle (picking, packing, and shipping)
Team Leadership: Train, schedule, and evaluate fulfillment staff. Monitor team productivity and provide coaching to improve performance.
Quality Control (QC): Perform spot checks and routine audits to ensure orders are packaged correctly and free of defects
REQUIREMENTS:
Experience: Typically 1–3+ years of experience in warehousing, distribution, shipping or supply chain, with at least 1 year in a lead or supervisory role
Leadership Skills: Strong ability to lead, motivate, and resolve conflicts within a diverse team
Technical Proficiency: experience with DG shipping & CTPAT preferred
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.