My Hearing Centers - VOB Specialist

My Hearing Centers (MHC), part of WS Audiology, is committed to helping people reconnect with the world around them through better hearing. Our employees work together to provide exceptional service and improve the lives of patients in the communities we serve.

The Verification of Benefits Specialist plays an important role in supporting our patients and clinics by accurately verifying insurance eligibility, hearing aid benefits, and coverage before services are provided. This position works closely with insurance carriers and internal teams to clarify benefits, resolve discrepancies, and help create a smooth patient experience.

As part of MHC and WS Audiology, you’ll join a collaborative team and receive a competitive benefits package that includes:

• Medical, dental, and vision coverage

• Company-paid life and disability insurance

• Paid time off and company holidays

• 401(k) retirement plan

• Employee wellness resources

• Opportunities for professional growth and development

• Verify patient insurance eligibility, hearing aid benefits, and coverage details.

• Contact insurance carriers to obtain benefit information and resolve discrepancies.

• Help clinic teams understand patient benefits and coverage.

• Clearly and compassionately explain insurance information.

• Maintain accurate and thorough documentation in company systems.

• Collaborate with billing, patient services, and clinical teams.

• Proactively identify and address potential coverage or benefit issues.

• Follow payer requirements, company procedures, and applicable regulations.

• Previous experience in insurance verification, medical billing, or a related field is preferred.

• Strong understanding of insurance plans, benefits, and medical terminology.

• Exceptional attention to detail and accuracy.

• Strong verbal and written communication skills.

• Ability to explain complex insurance information clearly.

• Patient-focused approach to customer service.

• Strong computer skills, including proficiency in Microsoft Excel.

• Excellent organization, multitasking, and time-management abilities.

• Flexibility and the ability to succeed in a fast-paced, team-oriented environment.

This is a full-time, in-office position scheduled Monday through Friday. Work hours will be communicated during the hiring process and may vary based on business needs. This is a non-exempt, hourly position eligible for overtime in accordance with applicable law and company policy.

If you’re detail-oriented, enjoy solving problems, and want to use your insurance knowledge to support patients and clinic teams, we’d love to hear from you. Join My Hearing Centers and help us make better hearing—and a better patient experience—possible.

My Hearing Centers is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.