What are the responsibilities and job description for the Operations Manager (Full-Time) - Hacienda Hotel by Best Western Old Town San Diego position at WS Management?
About the Role:
At the historic Hacienda Hotel Old Town, we don't just operate a hotel, we create experiences.We are seeking a hands-on, highly operational Room Division Operations Manager to lead the execution of our Front Desk and Housekeeping team.
This is not a desk role. This is for a leader who:
- Walks the property
- Owns the details
- Drives execution
- Holds teams accountable
- And ensures every room, every space, and every guest touchpoint is ready, clean, functional, and exceptional
If you thrive in a fast-paced environment where no two days are the same, and you take pride in turning operational complexity into seamless guest experiences, this is your role.
Key Responsibilities:
Owning Daily Rooms Division Execution
Oversee day-to-day Front Desk and Housekeeping activities
Ensure rooms are guest-ready, accurate, and aligned across departments
Act as the central operational leader driving communication and follow-through
Support guest service recovery and Outrageous Hospitality
Driving Quore & Operational Accountability
Own all Quore work orders and task management
Ensure issues are prioritized, completed, and properly documented
Identify recurring issues and escalate trends
Audit completed work for quality and consistency
Protect the Asset
Work with Maintenance Dept to ensure all room PMs are completed
Adhere to Brand Standards in all areas of the operation.
Ensure Guest safety by proactively addressing issues.
Ensure team safety through proper training.
Housekeeping Quality & Deep Clean Execution
Ensure rooms meet brand and company cleanliness standards
Oversee inspections, deep cleans, and project work
Oversee Housekeeping Supervisors and inspectors.
Help ensure the Hacienda always sparkles
Facilities, Safety & Compliance
Ensure compliance with OSHA, safety, and company standards
Support incident documentation and follow-up
Conduct regular property walks focused on:
Cleanliness
Safety
Functionality
Front Desk Operational Support
Ensure Outrageous Hospitality and Clear internal communications
Lead Front Desk team to include (GSAs, Bellman, Drivers and Plaza Attendant). Establish SOPs and checklists for all tasks
Scheduling
Training
Room readiness
Early arrivals / late departures
Guest escalations
Leadership & Team Accountability
Lead daily operational check-ins
Hold teams accountable for execution and follow-through
Support coaching, training, and performance conversations
Drive a culture of Outrageous Hospitality and operational discipline
Qualifications:
3 years of hotel operations leadership experience
Strong background in Rooms Division (Front Desk, Housekeeping)
Experience using systems like Quore or similar work order platforms preferred
Proven ability to manage multiple departments and priorities simultaneously
Strong leadership presence - able to coach, hold accountability, and lead by example
Highly organized with strong attention to detail
Comfortable working in a hands-on, fast-moving environment
The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.
Salary : $80,000 - $90,000