What are the responsibilities and job description for the Room Attendant- Sonesta- Rancho Bernardo position at WS Management Inc.?
Job Summary
The Room Attendant plays a vital role in delivering Sonesta ES Suites, San Diego- Rancho Bernardo Outrageous Hospitality by creating clean, safe, comfortable, and inviting guest rooms. This role is essential to guest satisfaction and directly reflects 11855 Ave Of Industry Property values-Integrity, Respect for All, Empowerment, Kindness, Creativity, & Results Orientation. Room Attendants support the Three P Philosophy (People, Profit & Planet) by ensuring rooms are spotless, well-maintained, and prepared efficiently while minimizing waste and preserving assets. This is one of the most guest-impacting positions in the hotel and must consistently uphold brand cleanliness standard.
Key Responsibilities
Respond to guest requests with urgency and positivity.
Demonstrate fairness, kindness, and professionalism at all times.
Protect guest privacy and security with strict adherence to policies
Resolve concerns quickly and communicate guest feedback to Leadership and appropriate Departments
Follow ABC Rule - Always Be Cleaning - throughout the shift.
Ensure all linens, surfaces, bathrooms, amenities, fixtures, and floors meet brand quality.
Restock amenities according to inventory par levels.
Report maintenance issues immediately to ensure timely repair.
Follow established room assignment procedures, timing expectations, and checklists.
Ensure carts, linen closets, and equipment are clean, organized, and fully stocked.
Maintain brand room presentation standards (pillows, drapes, lighting, amenities, temp, etc.).
Maintain secure handling of master keys and guest belongings.
Report hazards, suspicious behavior, or injuries immediately.
Care for hotel equipment and tools with consistently safe handling.
Work collaboratively with Housekeeping Supervisors, Front Desk, and Maintenance teams.
Assist fellow associates when needed to support productivity and deadlines.
Maintain a positive and respectful work environment.
Ensure to maintain cleanliness of employee shared spaces (Ie. breakrooms, bathrooms)
Skills
Detail-oriented and thorough.
Prioritization and time management skills.
Ability to work with little or no supervision while meeting high-performance standards.
Physical mobility and stamina.
Ability to follow instructions.
Professional and polite.
Ability to lift at least 35lbs.
Ability to remain discreet and respect the privacy of guests.
Ability to perform consistent work to the highest of standards
Benefits
Competitive hourly pay
401(k) retirement plan
Medical, dental and vision insurance
Life Insurance
Hotel Brand discounts
Additional Details
This position may require working weekends, holidays, or variable shifts based on business needs.
The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.
The Room Attendant plays a vital role in delivering Sonesta ES Suites, San Diego- Rancho Bernardo Outrageous Hospitality by creating clean, safe, comfortable, and inviting guest rooms. This role is essential to guest satisfaction and directly reflects 11855 Ave Of Industry Property values-Integrity, Respect for All, Empowerment, Kindness, Creativity, & Results Orientation. Room Attendants support the Three P Philosophy (People, Profit & Planet) by ensuring rooms are spotless, well-maintained, and prepared efficiently while minimizing waste and preserving assets. This is one of the most guest-impacting positions in the hotel and must consistently uphold brand cleanliness standard.
Key Responsibilities
- Deliver Outrageous Hospitality
Respond to guest requests with urgency and positivity.
Demonstrate fairness, kindness, and professionalism at all times.
Protect guest privacy and security with strict adherence to policies
Resolve concerns quickly and communicate guest feedback to Leadership and appropriate Departments
- Make Everything Sparkle (Cleanliness & Presentation)
Follow ABC Rule - Always Be Cleaning - throughout the shift.
Ensure all linens, surfaces, bathrooms, amenities, fixtures, and floors meet brand quality.
Restock amenities according to inventory par levels.
Report maintenance issues immediately to ensure timely repair.
- Follow Brand & 11855 Ave of Industry Property Standards
Follow established room assignment procedures, timing expectations, and checklists.
Ensure carts, linen closets, and equipment are clean, organized, and fully stocked.
Maintain brand room presentation standards (pillows, drapes, lighting, amenities, temp, etc.).
- Safety, Security & Asset Protection
Maintain secure handling of master keys and guest belongings.
Report hazards, suspicious behavior, or injuries immediately.
Care for hotel equipment and tools with consistently safe handling.
- Teamwork, Communication & Collaboration
Work collaboratively with Housekeeping Supervisors, Front Desk, and Maintenance teams.
Assist fellow associates when needed to support productivity and deadlines.
Maintain a positive and respectful work environment.
Ensure to maintain cleanliness of employee shared spaces (Ie. breakrooms, bathrooms)
Skills
Detail-oriented and thorough.
Prioritization and time management skills.
Ability to work with little or no supervision while meeting high-performance standards.
Physical mobility and stamina.
Ability to follow instructions.
Professional and polite.
Ability to lift at least 35lbs.
Ability to remain discreet and respect the privacy of guests.
Ability to perform consistent work to the highest of standards
Benefits
Competitive hourly pay
401(k) retirement plan
Medical, dental and vision insurance
Life Insurance
Hotel Brand discounts
Additional Details
This position may require working weekends, holidays, or variable shifts based on business needs.
The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.