Front Office Supervisor (Full-Time) Residence Inn Rancho Cordova

Position Summary

We are seeking a detail-driven, analytical, and highly organized Front Office Manager with strong accounting skills to support both onsite Front Office operations and multi-property accounting functions.This role is ideal for a hospitality professional who excels in numbers, systems, accuracy, and process management-someone who is as comfortable entering invoices and reconciling transactions as they are supporting a front desk team. The Front Office Manager oversees all Front Office operations while also supporting centralized accounting functions across multiple properties, including invoice entry, reconciliation, financial accuracy, and process compliance. The ideal candidate is a strong systems thinker who thrives in a structured environment and brings exceptional attention to detail, organizational skill, and analytical discipline.

Key Responsibilities

• Manage daily Front Office operations, ensuring accuracy in check-in/check-out procedures, billing, cash handling, and folio management.
• Maintain strict adherence to internal controls, brand standards, and audit-ready processes.
• Monitor room inventory, rate integrity, and credit-card authorization processes.
• Ensure all daily, weekly, and monthly operational reports are accurate and submitted on time.
• Lead, develop, and mentor the Front Desk, Guest Services, and Night Audit team.
• Conduct training on financial accuracy, posting integrity, and SOP compliance.
• Perform coaching, performance reviews, and scheduling aligned with business forecasts.
• Create a structured and accountable work environment where accuracy and consistency are prioritized.
• Support the team in delivering friendly, efficient, solutions-based guest interactions.
• Manage escalations professionally with a calm, fact-based approach.
• Maintain strong relationships with VIP and returning guests while upholding operational precision.
• Partner closely with Housekeeping, Accounting, Maintenance, and Sales to ensure seamless operations.
• Communicate regularly with the General Manager on financial and operational updates, opportunities, or concerns.
• Ensure compliance with company policies, brand standards, internal controls, and state/federal requirements.
• Maintain a clean, organized, and safe front office and administrative working environment.
  
  

Qualifications

• Minimum 2 years of front office experience with exposure to accounting, night audit, or revenue processes
• Strong technical competency with PMS systems (Opera, OnQ, FOSSE, etc.) and Microsoft Excel (pivot tables, lookups, reporting)
• Exceptional organizational skills with proven ability to manage multiple priorities and deadlines
• Strong written and verbal communication with a professional, composed demeanor
• Ability to work flexible hours including weekends and holidays when needed
  
  

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.