Sales/Quote Specialist

Job description:

Location: 4400 21st St. Racine, WI 53405

Company: Diversified Tooling Innovations

Role Overview: Sales/Quoting Specialist serves as a key point of contact for customers, supporting sales activities and ensuring a smooth customer experience from inquiry through order fulfillment for a CNC Job Shop in Racine. This role blends relationship management, problem-solving, and operational coordination, requiring strong communication skills and the ability to work cross‑functionally with production, engineering, purchasing, and logistics teams.

Key Responsibilities:

• Respond to customer inquiries via phone and email, providing timely and accurate information.
• Prepare and issue customer quotations, ensuring all required technical and commercial details are collected and correct.
• Coordinate internally with engineering, manufacturing, and quality to gather information needed for accurate quotes or order setup.
• Enter customer orders into the ERP system, ensuring part numbers, revisions, pricing, quantities, and ship dates are correct.
• Review purchase orders for discrepancies (e.g., conflicting prints vs. PO details) and work with customers and internal teams to resolve them.
• Track open quotes and orders, following up with customers to confirm demand, provide updates, and clarify requirements.
• Communicate engineering exceptions, missing information, or special processing requirements clearly to customers and document as needed.
• Support new setup processes by providing complete customer data and collaborating with engineering when required.
• Maintain accurate customer records, pricing updates, and documentation according to company standards.
• Coordinate with shipping/logistics to ensure on‑time delivery and communicate any delays or changes to customers.
• Develop strong relationships with customers to enhance satisfaction and promote repeat business.
• Collaborate with sales, quoting, and engineering staff to improve quoting accuracy and turnaround time.

Required Skills:

• Proficiency with ERP/CRM systems for entering orders, tracking status, managing pricing, and maintaining customer data.
• Strong understanding of order‑to‑cash processes, including quoting, order entry, material availability checks, and shipment coordination.
• Ability to read and interpret basic customer documents such as purchase orders, part numbers, revisions, and (when applicable) engineering prints.
• Experience preparing customer quotations, including confirming specifications and coordinating with engineering or production teams.
• Strong sales and quoting experience in a manufacturing environment.
• Solid product knowledge (or ability to learn quickly) related to materials, components, manufacturing capabilities, and lead times.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance