What are the responsibilities and job description for the Office Manager - Residential High-Rise position at WRMC, Inc.?
LOCATION: Downtown Austin - Museum District
SCHEDULE: Full-Time | Tuesdays - Saturdays 8:00 am - 5:00 pm | Sundays and Mondays off.
ABOUT US
Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.
ABOUT THE ROLE
We are seeking an experienced and highly organized Office Manager to support the daily operations of a luxury condominium community.
This role serves as a key partner to the General Manager and leadership team, overseeing administrative operations, resident communications, compliance tracking, and front office functions. The ideal candidate is a polished professional with strong organizational skills, exceptional attention to detail, and a passion for delivering outstanding service in a resident-focused environment.
What You'll Do
- Oversee the daily operations of the management office, ensuring efficiency, organization, and exceptional service
- Supervise front office staff and help maintain a professional, welcoming resident experience
- Prepare resident communications, notices, reports, meeting materials, and official correspondence
- Support the General Manager with weekly updates, management reports, and administrative projects
- Maintain contracts, warranties, vendor records, and critical community documentation
- Coordinate Board, committee, and membership meetings, including agenda preparation and meeting packets
- Serve as a liaison between residents, management, committees, and vendors
- Assist with resident inquiries, account updates, online payment support, and community communications
- Help manage community newsletters, social events, and resident engagement initiatives
- Track key deadlines, contract renewals, and compliance requirements to support smooth community operations
Education & Experience
- High school diploma required
- Associate's or Bachelor's degree preferred
- Previous experience supporting Boards of Directors, committees, or community associations is highly desirable
What You Bring
- 3–5 years of office management, administrative, or property management experience
- Experience in condominium, HOA, residential, or hospitality environments preferred
- Strong leadership and supervisory skills with the ability to manage multiple priorities
- Excellent written and verbal communication skills
- Strong organizational abilities and exceptional attention to detail
- Professional demeanor and customer-service mindset suited for a luxury residential environment
- Basic understanding of accounting, budgeting, and financial reports
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Experience with property management platforms such as BuildingLink or Vantaca is a plus
- Medical, Dental, and Vision Insurance
- Short-Term and Long-Term Disability
- Employee Assistance Program (EAP)
- Identity Theft Protection
- Pet Insurance
- Retirement Plan
- Paid Time Off (PTO)
- 401(k)