What are the responsibilities and job description for the Lead Concierge | High-Rise Residential | Downtown Dallas position at WRMC, Inc.?
LOCATION: Downtown Dallas - Victory Park (Near Woodall Rodgers Plaza)
SCHEDULE: Full-Time | Afternoon Shift | Friday - Tuesday 3:00 PM - 11:00 PM
ABOUT US
Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.
ABOUT THE ROLE
We are seeking an experienced and service-driven Lead Concierge to oversee daily Concierge and Front Desk operations in a luxury residential environment. This role plays a key part in delivering an exceptional resident experience while leading a professional concierge team with confidence, warmth, and attention to detail.
The ideal candidate is a hands-on leader with a hospitality mindset, strong organizational skills, and a passion for personalized service.
What You’ll Do:
- Lead, schedule, and support the Concierge team to ensure seamless coverage and service
- Set and uphold high standards for resident and guest experience
- Serve as a primary point of escalation for resident concerns, resolving issues promptly and professionally
- Maintain daily logs, reports, and resident information using BuildingLink or similar systems
- Monitor building access, safety procedures, and emergency response protocols
- Collaborate closely with the General Manager and site leadership to support overall operations
- Train and onboard new team members and lead by example.
Education:
- High school diploma or equivalent required
What You Need to Succeed:
- 3 years of previous experience in concierge, hospitality, luxury residential, or hotel environments
- Prior supervisory or leadership experience preferred
- Strong customer service skills with a polished, professional demeanor
- Excellent communication, organization, and multitasking abilities
- Comfort using email, phone systems, and resident management platforms (BuildingLink preferred)
- Ability to maintain confidentiality and respond calmly in emergency situations
- Flexibility to work weekends, holidays, and on-call shifts as needed
- Medical, Dental, and Vision Insurance
- Short-Term and Long-Term Disability
- Employee Assistance Program (EAP)
- Identity Theft Protection
- Pet Insurance
- Retirement Plan
- Paid Time Off (PTO)
- 401(k)