What are the responsibilities and job description for the Full Time - Front Desk/Concierge - Uptown Denver position at WRMC, Inc.?
- LOCATION: Uptown Denver (Near Benedict Fountain Park)
- SCHEDULE: Tuesday to Saturday from 11:00 am to 7:00 pm. Availability for occasional events and meetings*
- SALARY: $23 per hour
ABOUT US
Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.
ABOUT THE ROLE
We are seeking a polished and service-oriented Concierge to be the welcoming presence of our luxury multifamily community. This role is ideal for a professional who takes pride in delivering elevated resident experiences, values discretion, and thrives in a fast-paced, high-touch service environment.
As a Concierge, you will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy, professionalism, and exceptional service at all times.
What You’ll Do
- Provide warm, professional service to residents, guests, and vendors.
- Manage building access and guest/vendor check-ins.
- Assist residents with questions, requests, and coordination of authorized vendor access.
- Maintain confidentiality and uphold resident privacy at all times.
- Respond effectively to resident concerns and emergency situations, escalating when needed.
- Log daily activity, packages, and deliveries accurately in BuildingLink.
- Contribute ideas to enhance services and improve the resident experience.
- Support resident relations through timely follow-up and issue resolution.
- 1 years of experience in HOA/Condo/Property Management or related field preferred.
- Excellent communication, customer service, and organizational skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Ability to work occasional evenings for board or committee meetings.
- Strong customer service and hospitality knowledge, ideally in a luxury environment.
- Comfort using technology such as email and concierge or property management systems.
- Professional judgment, discretion, and a calm, solution-oriented mindset.
- Flexibility to work varying schedules, including weekends and holidays.
- Medical
- Dental
- Vision
- Short term disability (STD)
- Long term disability (LTD)
- Employee assistance program (EAP)
- Identity theft protection
- Pet insurance
- Retirement
- Paid Time Off (PTO)
- 401K
Salary : $23