Customer Service Representative CSR

Classification: Customer Service Representative

Reports to: Vice President of Operations

Objective: The purpose of this position is to assist customers in their day-to-day needs that include our tools. This person will be responsible for answering questions, resolving issues, and troubleshooting for customers on a regular basis. This person will also be responsible for representing Wright Tool with the highest level of customer service, and professionalism.

Essential Functions:

· This individual will be responsible for building and maintaining strong customer relationships.

· This individual will be expected to enter sales orders accurately and efficiently, verify order status, answer phones, and enter any other relevant data.

· This individual will need to provide accurate information regarding production application, pricing, availability of products, and other important information.

· This individual will be responsible for troubleshooting common issues regarding the products and addressing order questions and concerns quickly and effectively.

· This individual will be responsible for monitoring a shared inbox that contains customer orders and inquiries.

· This individual will also be responsible for completing any other duties assigned by their supervisor/management professionally, and accurately.

Education and Training

· High School Diploma or GED.

EDI and Epicor desired

Bilingual desired

Minimum Qualifications

· Effective verbal and written communicator.

· Solid analytical skills

· Working knowledge of ERP system, a plus.

· Working knowledge of EDI processes, a plus.

· Experience with Microsoft Office Suite.

· Ability to answer a high volume of calls and emails every day.

Environmental Conditions

· Office environment.

Behavioral Traits

· Excellent interpersonal skills.

· Willingness to work collaboratively within a team.

· Accurate and dependable.

· Ability to multi-task.

*This is not a comprehensive list of duties. Duties may change without notice in management’s sole discretion. Wright Tool is an at-will employer, each employee is free to resign at any time, just as Wright Tool is free to terminate employment at any time without cause or notice.
Wright Tool is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience with EDI?
• Do you have experience with Epicor?

Education:

• High school or equivalent (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $17 - $19