Assistant Branch Manager

Congressional Federal Credit Union is seeking a dynamic, member-focused professional to join our team. In this role, you will provide day to day oversight of operations of branch. Serves as escalation point for member problem resolution. Supervises Branch Service Representative IIs and Branch Operations Supervisors in Capitol Hill Branches. Ensures service level standards and other branch goals are met on a daily basis.

Where you will have an impact

• Works closely with the branch management in ensuring that service standards are achieved with emphasis on building member relationships and providing proactive service. Engage and motivate staff in the attainment of branch operational and sales goals.
• Responsible for ensuring all aspects of the branch are running smoothly and according to guidelines. May fill in for any role in the branch at any time. Serves as the escalation point for member service issues.
• Performs operational functions as necessary including ordering cash, managing the vault, opening closing procedures etc.
• Assists with the branch recruiting process. Mentors branch staff, and provides hands on training and development to ensure new and existing staff have the requisite skills, knowledge, and appropriate performance levels.
• Conducts employee performance evaluations and serves as coaches for Branch Service Representatives IIs and Branch Operations Supervisors to attain branch operational and individual performance goals.
• Responsible for overseeing and monitoring department activities for compliance with established policy and regulations.
• Works with branch management to ensure that any issues are escalated and resolved in a timely fashion. Steps in and performs other roles in the branch as necessary to maintain high levels of customer service and operations, and to resolve complaints.
• Functions as an individual performer in providing service to members, resolving complaints, cross selling products and other duties as assigned.
• Takes ownership as the escalation point for the branch with service or operational issues and provide timely and accurate problem resolution.

What You Bring to the Table:

Qualifications and Skills required

• A minimum of one year up to three years of similar or related experience, including preparatory experience.
• A two year college degree or (2) Completion of a specialized course of Study at a business or trade school or (3)
• Completion of a specialized and extensive in house training or apprenticeship program; or the equivalent combination of education and/or commensurate experience.
• A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
• Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Physical Requirements

The Credit Union is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.
Ability to communicate
Ability to operate standard office equipment
Must be able to sit for extended periods of time and to occasionally lift and move items up to 20 lbs. in weight.

Why Join Us?

Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.

Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs; this position is incentive eligible based on achieving certain targets.

Benefits – We offer a wide array of benefits including medical, dental, vision, short-term and long-term disability, and life insurance, along with a robust retirement program that includes an employer match 401K contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program and employee wellness.

Work-Life Balance – You will also be eligible for paid vacation of 15 days on an annual basis.

Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).