COO (Chief Operating Officer)

Wright Family Law Group is a fast-growing, virtual-first Massachusetts law firm focused on divorce, family law, and bankruptcy. We represent clients during some of the most stressful transitions of their lives and are known for our clarity, accessibility, and no-nonsense advocacy.

Founder-led and in an active scaling phase, we've built strong marketing and intake systems and continue to expand our legal and support teams. As we grow, we're seeking a hands-on Chief Operating Officer to bring structure, discipline, and operational excellence to the firm—so our attorneys can focus on client results and the firm can scale sustainably.

The COO is the operational integrator of the firm. This role partners closely with the Founder/CEO, Managing Attorney, and Chief Marketing Officer to translate vision into execution. You'll own day-to-day operations, systems, performance metrics, and accountability across the business. This is not a purely strategic role. We're looking for someone who enjoys rolling up their sleeves, fixing what's broken, building systems, and enforcing standards in a high-growth professional services environment.

What You'll Do

Firm Operations & Execution

• Own daily operations across intake, legal support, admin, marketing operations, and finance
• Identify bottlenecks and design scalable, documented workflows
• Implement and enforce SOPs, role clarity, and accountability
• Act as the operational decision-maker so the Founder isn't the default escalation point
  
  

People, Performance & Accountability

• Manage non-attorney team leads (intake, operations, marketing, admin)
• Establish KPIs, scorecards, and performance expectations
• Oversee hiring, onboarding, performance management, and offboarding
• Address underperformance directly, professionally, and promptly
  
  

Financial & Business Management

• Oversee budgeting, forecasting, cash-flow visibility, and reporting
• Monitor profitability by role, department, and service line
• Partner with accounting, payroll, and external vendors
• Support pricing and retainer strategy from an operational lens
  
  

Intake, Client Experience & Systems

• Own the operational client journey from intake through case close
• Optimize CRM usage, intake workflows, and conversion tracking
• Ensure consistent communication standards
• Reduce friction points that cause client dissatisfaction or team stress
  
  

Technology, Systems & Scale

• Oversee the firm's tech stack (Clio, Lawmatics, communications tools)
• Ensure systems are configured correctly, documented, and consistently used
• Drive adoption of automation and AI-assisted workflows where appropriate
• Maintain data security and compliance standards
  
  

This Role Is — and Is Not

This role IS:

• A builder, fixer, and enforcer
• Execution-focused and hands-on
• Responsible for operational stability and scale
• A true right hand to the Founder
  
  

This role is NOT:

• A legal role
• A passive overseer
• HR-only or culture-only
• An advisory role without authority
  
  

Requirements

• 7 years in senior operations or firm management
• Proven experience scaling a founder-led organization
• Strong financial literacy and KPI discipline
• Track record of building systems and enforcing standards
• Excellent organizational and communication skills
  
  

Strongly Preferred:

• Experience in a law firm or regulated professional services
• Experience managing virtual or hybrid teams
• Familiarity with Clio, Lawmatics, or similar platforms
• Comfort working closely with a strong founder personality
  
  

Personal Attributes We Value:

• Calm, direct, and unflappable
• Decisive and comfortable holding boundaries
• Highly organized with strong follow-through
• Pragmatic and execution-oriented
• Earns trust through competence, not title
  
  

Benefits

• Competitive annual salary
• Paid time-off package