Shipping Coordinator, Client Service

Shipping Coordinator, Client Service

We are seeking a full-time, on-site Shipping Coordinator, Client Service professional for our Chicago, IL location. This role is ideal for someone with experience in logistics and organization of fine art and design, with a strong eye for detail and a collaborative approach to supporting auction operations.

Rago/Wright is a network of leading auction houses specializing in fine art, design, decorative arts, jewelry, watches, posters, and pop culture. With galleries in Chicago, Lambertville, Los Angeles, and New York City, our teams work together to support auctions and exhibitions in a fast-paced, creative environment. Join an industry leader where art, design, and collaboration are at the heart of what we do.

Best-in-Class Benefits and Culture:

We value our employees’ time and efforts. Our commitment to your success is enhanced by a competitive compensation of $55,000-$60,000 depending on experience, and skillset, an extensive benefits package including:

• Comprehensive medical, dental, and vision insurance
• 401(k) with 3% company contribution
• Basic life insurance (covered by us)
• Paid personal time off and about 10 company holidays per year, including a holiday break between Christmas and New Year’s
• Paid parental leave
• Employee Assistance Program
• Commuter Benefits Program and free on-site parking

Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

To thrive/succeed as the Shipping Coordinator, Client Service you should have:

• Minimum 3 years of art handling experience in an auction house, gallery, museum, or similar arts environment
• Minimum 3 years of client service and/or experience with assisting customers in person, by phone or by email
• Strong professional communication skills (written and verbal) and excellent organizational skills, with sharp attention to detail
• Proficiency with standard computer programs and tools, like Outlook and Slack
• Physical Requirements: lifting, moving, heavy objects (in excess of 50 lbs)
• Reliable, detail-oriented, able to work efficiently in a fast-paced, deadline-driven environment, and committed to maintaining high standards of accuracy and productivity
• Team-oriented with a positive, flexible, and proactive mindset
• Committed to maintaining high standards of accuracy and productivity
• Experience with fine art packing is a plus
• Prior auction industry experience is a plus

Your responsibilities as the Shipping Coordinator, Client Service will include:

• Provide client service related to shipping inbound and outbound inventory to and from our facility
• Coordinate and lead multiple, concurrent high-touch and/or high-volume shipping quotes for buyers or consignors
• Greet and coordinate with shippers, couriers, and clients to release (or receive) property, including communicating professionally with vendors and clients in person, via email or over the phone
• Assist with post sale packing and shipping of items that qualify for our in-house packing services.
• Help organize and pull sold items for shippers and client pickups
• Manage and update outgoing shipping calendar with current information regarding shipping/vendor delivery and collection times/dates and maintain accurate data maintenance of picked up and shipped items
• Pursue buyers and consignors for timely collection of their property from storage, collaborating with accounting, specialists, and warehouse departments
• Ensure all property is documented in our inventory system, with location and shipment status and process all shipping documents
• Provide shipping solutions to winning bidders, including property groups located at multiple branch locations
• Collaborate with the Handling team and provide support for handling within the warehouse and gallery installations and deinstallations
• Provide hands-on assistance for high-volume intake appointments as needed
• Respond to property-related inquiries as needed
• Provide support during auction previews and on the day of sale as needed

Ready to take ownership of a critical operational function? If you’re passionate about the arts and love working alongside like-minded co-workers and clients in a detail-driven setting, we encourage you to apply.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.