What are the responsibilities and job description for the Part-Time Guest Experience Specialist position at Wren?
Part-Time Guest Experience Specialist
Wren | Costa Mesa, CA
Job Summary
Wren is seeking a Part-Time Guest Experience Specialist to join our team and help bring our vision of a community-focused wellness retreat to life. This role is perfect for someone who thrives in a welcoming, wellness-centered environment and is enthusiastic about creating meaningful connections with guests. Our specialists are the first point of contact and play a vital role in delivering an elevated and seamless guest experience.
Who We Are
Wren is a neighborhood wellness retreat offering an elevated yet approachable take on self-care and relaxation. We blend luxury with a focus on balanced living, creating a sanctuary for clients and staff alike. Our mission is to foster meaningful connections, inspire healthy living, and create a community where everyone feels seen, valued, and cared for.
The Role
As a Guest Experience Specialist, you’ll be at the heart of Wren’s day-to-day operations, greeting and educating guests, preparing for services, and ensuring every visit is smooth and enjoyable. If you’re passionate about wellness, have a knack for connecting with people, and enjoy being part of a dynamic team, we’d love to hear from you.
Responsibilities
- Welcome guests warmly, check them in and out, and provide a seamless front desk experience.
- Educate guests about Wren’s services, memberships, and product offerings with enthusiasm and knowledge.
- Foster authentic connections with guests and team members, ensuring everyone feels valued and cared for.
- Maintain a clean, organized, and serene environment in all common and service areas.
- Prepare rooms and spaces for services, ensuring they reflect Wren’s elevated standards.
- Contribute to community events and initiatives that support Wren’s mission.
- Manage appointment schedules and provide support to ensure smooth daily operations.
What We’re Looking For
- Passion for wellness: You embody a healthy lifestyle and are excited to share it with others.
- People-focused: You genuinely enjoy connecting with others and creating memorable experiences.
- Engaging team member: You value collaboration and thrive in a supportive, team-oriented environment.
- Excellent communication: You’re confident, articulate, and approachable, with strong interpersonal skills.
- Proactive and detail-oriented: You anticipate needs, solve problems, and take pride in creating an exceptional guest experience.
- Flexibility: You’re available to work evenings, weekends, and adapt to a dynamic schedule.
Perks & Benefits
- Complimentary access to sauna and cold plunge.
- Discounts on Wren’s premium products and services.
- Opportunities for growth within a wellness-centered workplace.
- A supportive environment that values balance, connection, and positivity.
Qualifications
- Previous experience in a customer service, hospitality, or wellness-related role is preferred.
- A genuine passion for health, wellness, and community connection.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Proficiency in scheduling systems or point-of-sale software is a plus but not required.
Job Type: Part-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- Employee discount
Work Location: In person
Salary : $17