Operations Clerk

Position Summary

The Operations Clerk provides administrative and operational support to the production and laboratory functions of the company. This position is responsible for preparing and maintaining order documentation, packing slips, Certificates of Analysis (COAs), and test data while ensuring information is accurate and complete. The Operations Clerk works closely with the Operations Director, supervisors, laboratory technicians, and other team members to support efficient production and shipment processes.

• Prepare order packets by pulling specifications, COPs, and firm orders; verify COP accuracy with the Operations Director and organize job packets for supervisor distribution.
• Update incorrect COPs based on direction and input from the Operations Director.
• Set up packing slips in the shared drive for designated customers.
• Review test data and product labels to ensure all information is accurate and complete.
• Prepare packing slips and related order documentation.
• Audit packing slips against customer orders to verify accuracy.
• Pull and review test data to prepare and produce Certificates of Analysis (COAs).
• Assist laboratory technicians with testing, documentation, and other laboratory needs as required.
• Identify and correct data-entry errors, including errors involving packing slips, reported quantities, test results, and other operational documentation.
• Provide support for equipment calibration activities and documentation.
• Provide backup and support for laboratory coverage as needed.
• Communicate effectively with Operations, Quality/Laboratory, supervisors, and other departments to resolve discrepancies and ensure accurate information.
• Maintain accurate and organized records in accordance with company procedures.
• Follow all company policies, procedures, safety requirements, and attendance expectations.
• Meet established work schedules and attendance requirements.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of one year of laboratory technician experience preferred/required.
• Experience working with ERP software systems.
• Proficiency with Microsoft Excel and other computer-based business applications.
• Strong attention to detail with excellent organizational skills.
• Ability to manage multiple tasks and projects simultaneously while maintaining accuracy.
• Ability to work independently while effectively partnering with team members and departments whose work impacts operational activities.
• Strong analytical and problem-solving skills with the ability to interpret data and identify discrepancies.
• Proficient mathematical skills, including the ability to calculate weights, conversions, percentages, averages, and other figures as required.
• Ability to read, understand, and follow written, verbal, and diagrammed instructions.
• Ability to identify errors and take appropriate action to correct them.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and handle company and customer information appropriately.