What are the responsibilities and job description for the Verizon Account Agent position at WPF Business Services?
Are you excited about cutting-edge technology and helping customers connect like never before? If you're passionate about technology, enjoy helping people, and thrive in a fast-paced environment, this is the perfect opportunity for you to make an impact!
Located in Towson, WPF Business Services is a growing marketing and sales company dedicated to delivering exceptional client solutions. We have solid partnerships with industry leaders like Verizon, focusing on promoting brands, increasing sales, and connecting customers with quality wireless, internet, and entertainment services. Our innovative strategies enhance brand growth and foster strong customer connections, showcasing our dedication to driving business success. Join our team of Verizon Account Agents and be part of a customer-centric organization that values growth and excellence.
As a Verizon Account Agent, you’ll be at the forefront of the next wave of innovation, guiding clients through the exciting world of Verizon's internet and wireless services. From enrollment to troubleshooting, your role will be key in ensuring clients experience the power of Verizon seamlessly.
Responsibilities of the Verizon Account Agent:
- Assist customers in understanding the benefits and features of Verizon products and services during the enrollment process
- Guide clients through the entire enrollment process, ensuring they have the information needed to make informed decisions
- Provide technical assistance and troubleshooting during enrollment and ongoing service use, resolving issues related to Verizon
- Meet or exceed sales and enrollment targets by promoting Verizon services and upselling additional products where appropriate
- Ensure all enrollment forms and data are accurate and compliant with company standards and regulations
- Follow up with customers after enrollment to ensure satisfaction and provide any additional support needed
- Educate customers on how to get the most out of their Verizon services, offering tips and troubleshooting advice
- Collaborate with the Verizon Account Agent team to stay up-to-date on product updates, new technologies, and changes in the enrollment process
Requirements for the Verizon Account Agent:
- Excellent Communication Skills – Ability to explain complex Verizon services clearly and confidently
- Tech-Savvy – A passion for technology, with an understanding of Verizon and wireless services
- Customer-Focused Mindset – Commitment to delivering exceptional customer service during the enrollment process and beyond
- Problem-Solving Skills – Ability to assist clients with enrollment challenges and resolve any service-related issues quickly
- Sales and Upselling Experience – Experience in customer-facing roles, with a track record of achieving sales targets
- Organized and Detail-Oriented – Strong attention to detail, ensuring all enrollment data is accurate and processed correctly
- Team Player – Ability to collaborate with internal teams to ensure smooth enrollment and service delivery
Perks of the Verizon Account Agent Position:
- An opportunity for professional and personal development
- Unlimited growth opportunities
- Training and mentorship are provided every step of the way
- Networking opportunities with our company VP and top leadership
- Team dinners, activities, and a positive work environment overall
Job Type: Full-time
Pay: $54,000.00 - $64,000.00 per year
Benefits:
- On-the-job training
- Professional development assistance
Work Location: In person
Salary : $54,000 - $64,000