What are the responsibilities and job description for the Dispatcher position at WOW Moving and Storage?
Job Title: Dispatcher
Job Summary:
The dispatcher will oversee the scheduling and coordination of local moving crews, ensuring efficient and timely service delivery to customers. This role involves excellent communication skills, quick problem-solving abilities, and a strong understanding of logistics.
Key Responsibilities:
- Schedule Coordination: Plan and schedule moving jobs according to customer needs and resource availability.
- Communication: Serve as the primary point of contact between customers and moving crews, providing updates and addressing concerns.
- Logistics Management: Monitor and manage the movements of trucks and personnel to ensure timely arrival and completion of jobs.
- Problem Solving: Address any issues that arise during the moving process, such as delays or crew shortages, and develop contingency plans.
- Customer Service: Provide exceptional service by responding to customer inquiries and resolving complaints promptly.
- Documentation: Maintain accurate records of moves, including schedules, invoices, and customer feedback.
Qualifications:
- High school diploma or equivalent; experience in dispatching withing the moving industry preferred. Logistics experience also a plus
- Strong communication and interpersonal skills.
- Proficient in using dispatch software and other relevant technology.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Knowledge of local routes and traffic patterns is a plus.
Skills:
- Excellent organizational skills.
- Strong problem-solving abilities.
- Customer-focused mindset.
- Ability to work under pressure and handle emergencies effectively.
This role is vital to ensuring successful moving operations and enhancing customer satisfaction within the company.
Pay: $28.00 - $32.00 per hour
Benefits:
- 401(k)
- Paid time off
Work Location: In person
Salary : $28 - $32