What are the responsibilities and job description for the Customer Service Representative position at WOW Design?
Company Description
WOW Design Studio specializes in creating unique ceramic project developments, blending color trends, innovative finishes, and cutting-edge technology. Based in Spain, WOW Design is committed to quality, detail, and excellence throughout the production process. Represented in 42 countries worldwide, its collections reflect a distinctive style that captures the essence of creativity and craftsmanship.
Role Description
This is a full-time, on-site role located in Stafford, TX, for a Customer Service Representative. Responsibilities include managing customer inquiries, data entry, ensuring customer satisfaction, resolving issues, and delivering a positive customer experience. The role involves providing support to clients, maintaining clear communication, and fostering strong relationships to uphold WOW Design's high standards of service.
Qualifications
- Strong skills in Customer Service and Customer Support
- Experience with Customer Satisfaction and Customer Experience strategies
- Ability to deliver exceptional service and resolve customer inquiries efficiently
- Strong written and verbal communication abilities
- Ability to work collaboratively with teams and maintain professionalism.
- Previous experience in a customer service role, preferably in design or retail industries
- bilingual in Spanish and English preferably but not required.
* Full job description available upon request.