Quality Document Controller - Food Manufacturing

The Document Controller will be responsible for performing review of all Quality System and Food Safety related documents. Performing review of Critical Control Point documentation within the required time frame, ensuring accuracy of all documentation, and that documentation meets traceability requirements. The Document Controller will be responsible for issuing all in-process documentation. Additionally, the Document Controller will be responsible for the document control lifecycle process of all QMS and Food Safety documentation.

What we look for:

• Minimum of 3 to 4 years experience in quality within manufacturing facilities preferably in food manufacturing. Or relevant experience and training within the food industry.

• Solution oriented: Where some see problems, you think through solutions & translate high-level goals into actionable plans.

• Self-starter: a bias towards action and can thrive in a fast-paced constantly changing environment.

• Forward thinking: you see around corners & are always thinking of ideas on how to help improve processes.

Innovative. Fast Pace. Growth.

Wow Bao has once again been recognized as a 2023 Fast Casual Top 100 Movers & Shakers! Ranked no. 1 in 2019 and 2022, we are the only brand to have taken home the honor more than once. This year we were privileged to be ranked no. 4, and the leading Asian fast-casual concept. At Wow Bao, we believe that every day deserves a big, bold serving of WOW. So we’ve made it our mission to shake up the sea of sameness and bring a fresh, exciting new spin to the fast-casual experience.

Join the fastest growing Asian virtual kitchen concept in the US! Our virtual kitchen concept has launched 600 locations and is growing rapidly. Our retail/grocery business is also experiencing unprecedented growth - our Frozen Bao and Potstickers will be in thousands of grocery stores across the US by the end of 2023.

Wow Bao is an innovative Asian fast casual restaurant that fuses superior hospitality and industry leading technology to deliver signature flavors “at the speed of life.” Our menu features rice bowls, pan-seared potstickers, dumplings, soups, and our iconic Bao – steamed hot Asian buns with a variety of savory and sweet fillings.​

We foster a culture of caring.

Whether it’s our guests or our employees, we put people first. We strive to inspire, to motivate, and to appreciate one another every day. We live by the golden rule and treat everyone with kindness, empathy, respect, and a healthy dose of humor. We take our work, not ourselves, seriously.

• Equal Opportunity Employer

ESSENTIAL FUNCTIONS: (Other duties will be assigned as needed)

• Execute document review of all Quality System and Food Safety related documentation for completeness, accuracy, good documentation, and potential non-conformances.
• Execute document control lifecycle process of all QMS and Food Safety documents, including availability of documentation, accuracy, distribution, and periodic review.
• Issuance of controlled batch records to manufacturing.
• Authoring and modifying Standard Operating Procedures, Forms, and Food Safety documents for all process with input from process owners as assigned.
• Conduct training for new and revised procedures with relevant departments.
• Upon request conduct routine quality inspections and testing throughout the manufacturing facility, including inspections of raw materials, labeling, in-process materials, and finished goods.
• Adhere to standard operating procedures (SOPs) and Wow Bao Food Safety Policies.
• Assist in the development and implementation of quality assurance protocols and standard operation procedures.
• Document findings, report deviations, and work with cross functional teams to resolve quality issues.
• Maintain accurate records and documentation related to quality assurance activities.
• Maintain professionalism and strict confidentiality with all materials.
• Effectively communicate in order to perform and follow job requirements in written and spoken direction.
• Multi-task calmly and effectively in a busy work environment.
• Other duties will be assigned as needed.

ADDITIONAL REQUIREMENTS:

• Full-time on-site position. Monday - Friday 1st Shift

• Minimum of 3 to 4 years experience in quality within manufacturing facilities preferably in food manufacturing.

• HACCP Certification and/or PCQI for Human Food, or ability to achieve this certification.

• Excellent organizational and project management skills.

• Strong problem-solving skills and the ability to think critically.

• Proficient in using IT office machines, Microsoft Office suite including Excel, PowerPoint and Word, Outlook, Zoom/Microsoft Teams teleconferencing software.

• Excellent reading, writing, and oral proficiency of the English language.

• Ability to work under pressure to meet strict deadlines and effectively prioritize multiple tasks.

• Some duties may require attention outside of normal business hours.

• Maintain complete knowledge of and comply with all policies, procedures and standards as outlined in the Employee Handbook and Handbook Supplements.

PREFERRED REQUIREMENTS:

Associate's degree in Food Science, Microbiology, or a related field (experience will be considered in lieu of this requirement).  

Proficiency in quality management software.

PHYSICAL DEMANDS:

• Frequent standing, walking, bending, and lifting up to 50 pounds at a time.

• Ability to work in various environments including cold environments for extended periods.

• Health Insurance (medical, dental, vision)
• 401(k) Retirement Plan
• Voluntary Life Insurance, Short-Term Disability, Long-Term Disability
• Paid Time Off 
• Employee Discount Programs
• Employee Assistance Program
• We foster a culture of CARE

Benefits eligibility varies based on things like position, hours worked, and length of service, and all benefits are subject to change, some of the benefits you might expect are listed above.