Regional Director of Operations

Operations Management: 

• Provide direct oversight and support to wound care providers (Physicians/NPs/PAs) within assigned states and markets
• Monitoring provider workflow to improve efficiency and productivity
• Working with assigned care sites/facilities and company personnel to ensure availability of provider staff and services
• Ensure assigned MDs/APPs complete and submit required documentation according to company policy and procedure. Assist APPs as needed by communicating with supervising physicians to complete required documentation
• Serve as the clinical leader for regional operations, promoting a culture of clinical excellence and patient-centered care
• Partner with executive and operational leadership to align regional strategy with company goals
• Collaborate with internal departments (e.g., compliance, billing, HR) to ensure seamless operations and provider support
• Conduct regular administrative site visits and virtual check-ins to evaluate clinical practices, provide mentorship, and support training
• Where appropriate and RDO is properly trained/licensed, provide direct patient care based on their clinical licensure

Financial Management / Reimbursement: 

• Managing and/or coordinating with regional and/or corporate assistance all aspects of the revenue cycle including documentation, coding, charge entry/billing, collections, denial management and provider reporting
• Implementing audit and reconciliation processes to ensure accuracy of work being completed. Regularly review provider reporting, billing and charge entry to ensure accuracy and appropriate reimbursement. Facilitates and/or conducts chart audits to monitor and ensure documentation meets regulatory and billing requirements
• Stays current with reimbursement changes, providing physician/APP and staff updates and education as needed 
• Reviewing and analyzing key financial reports, identifying key indicator trends
• Tracking and reporting all inpatient, outpatient, outreach, HBO (where applicable) and ancillary revenues generated by assigned programs. Responsible for cost management through appropriate utilization and management of labor and supplies
  
  Community Education / Marketing: 

• Developing, implementing and consistently executing a marketing and community education plan
• Working collaboratively with assigned facilities to coordinate market specific activities
• Influencing Medical Director and providers to function as program advocates
• Provide coaching, continuing education, and career development opportunities for providers

Human Resource Management / Leadership: 

• Recruiting, interviewing, hiring and managing personnel in conjunction with the company/facility’s Human Resources Department
• Establishing performance expectations, providing regular feedback, completing performance appraisals, promoting staff development activities, utilizing performance improvement procedures as necessary, and adhering to the facility/company policies and procedures
• Developing an effective team, motivating and influencing staff to meet or exceed expectations
• Foster a collaborative and inclusive team environment

Quality and Compliance:

• Ensure adherence to all federal, state, and company regulatory standards
• Ensuring compliance with Clinical Practice Guidelines
  Ensuring regulatory compliance with JCAHO and/or other applicable accrediting and regulatory bodies. 
  Identify areas for clinical improvement and lead the implementation of evidence-based protocols and workflows
• Assist in managing and resolving escalated clinical or operational issues

Additional:

• Other projects and responsibilities as assigned
• Primarily remote with frequent travel to provider sites and partner facilities
• Must be able to sit or stand for prolonged periods and travel via car or plane as needed

Education & Licensure:

• Master's or Doctoral degree in a clinical practice area recognized as having wound care within its scope of practice
• Active and unrestricted clinical licensure in at least one U.S. state or territory
• Eligibility for licensure in additional states within the assigned region

Required Experience:

• Clinical license (RN, PT, OT, NP, PA, MD) with at least 5 years of clinical practice experience in the area of licensure
• Eligible for certified wound specialist or wound care certified examination
• Demonstrated progressive leadership history (i.e. work history, professional association leadership or community leadership roles)

Preferred Experience:

• MD, NP or PA with wound care certification
• 5 years of clinical experience, with at least 2 years in wound care
• 2 years of clinical leadership or operational management experience, ideally in a multi-site or multi-state role
• Experience working in mobile, post-acute, or home-based care settings is a plus

Skills:

• Strong clinical acumen in wound care
• Demonstrated leadership, communication, and team-building skills
• Proficient in EMR systems and data analysis for performance improvement
• Ability to travel regionally up to 50% of the time (air and ground)

PHYSICAL REQUIREMENTS:

• SEDENETARY WORK: Prolonged periods of sitting and exert up to 10-lbs. force occasionally
• LIGHT WORK: Exert up to 20-lbs. force occasionally, and/or up to 10-lbs.frequently
• MEDIUM WORK: Exert up to 50-lbs. force occasionally, and/or up to 20-lbs. frequently, and/or up to 10-lbs. constantly