Customer Service Representative (Swing Shift)

Position Summary

Our busy warehousing company Customer Service Representative (CSR) must be energetic and reliable. This role works directly with the warehouse staff and customers to facilitate on-time receiving and shipping activities. The (CSR) is also responsible for reviewing paperwork for accuracy, maintaining active files for all warehouse and production paperwork, creating production reports, and compiling data for invoicing.

Duties and Responsibilities:

Facilitates on-time shipping and receiving activities in the following ways:

· Greets customers in a positive and professional manner.

· Ensures all check-in and check-out processes are completed and meet process requirements.

· Communicates with warehouse staff on assignments.

· Assign doors to drivers.

· Tracks activities and escalates as needed to ensure all time commitments are met.

· Communicate with external customers regarding scheduling, load requirements and escalate issues that may impact on-time execution.

· Daily entering of data and compiling/completing time-sensitive reports.

· Check drivers in & out throughout day, print BOL’s and outbound details.

· Obtain shipper’s releases number, destination, and trailer number.

· Engages with customers to increase customer survey participation, understand detractors that result in poor ratings, and takes active measures to improve customer service.

Provides additional administrative support in the following ways:

· Manage phone calls and correspondence (e-mails, letters, packages etc.).

· Assisting with inquiries and problem resolution.

· Prepare production reports by collecting data and performing data entry tasks.

· Compiles data required for weekly and monthly invoicing.

· Filing paperwork and maintaining records accurately

· Works closely with supervisors and management in assisting with other tasks as assigned

Job Requirements

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.

· High school diploma or general education degree (GED) required.

· 2 years of customer service experience.

· Working knowledge of Microsoft Office.

· Strong computer skills.

· Ability to enter data into a computer quickly and accurately.

· Working knowledge of Office 365 and AS400 a plus