What are the responsibilities and job description for the Account Specialist (Inside Sales Representative) position at Worthington Steel?
If you're looking for a rewarding career with a company where you are essential to our success, Worthington Steel is for you. We are looking for highly motivated individuals to join our team. We have a strong culture and offer development opportunities that can progress you through all levels of our organization.
We are looking for an Account Specialist (Inside Sales Representative) to join our team. The Account Specialist (Inside Sales Representative) is responsible for the day-to-day sales functions such as order entry, order expediting, and problem resolution as well as having a constant awareness of impact on profits. This position is responsible for developing and building key relationships with customers. You will work closely with the Territory Manager and Supply Chain team to ensure that the customer’s needs are met and works to ensure that all customer quotes are done in an accurate and timely manner. The ideal candidate has the ability to build customer relationships and through communication, integrity and trust, and strives for 100% customer satisfaction.
Responsibilities
- Performs order entry, order tracking, status review, and gathering market intelligence.
- Responsible for customer communication (phone, e-mail, fax).
- Manages releases to shipping, process short pays.
- Provides daily communication and status updates with Territory Manager.
- Enters material information and manages price accuracy.
- Serves as the initial contact on customer claims, and quotes.
- Coordinates with the Supply Chain department for proper material flow and inventory levels.
- Provides account coverage for out of office team members.
- Other duties as assigned.
Desired Experience
- Building customer relationships and listening
- Proficient computer skills – Microsoft Office
- Good organizational skills
- High level of integrity and trust
- Excellent problem solving skills
- Basic systems skills
- Basic steel processing and product knowledge / not needed, but preferred
- Advanced communication skills
- Excellent prioritizing skills
- Customer service focus
- 6 week on-the-job training in the inside sales department
- Plant training