What are the responsibilities and job description for the IT Support Technician position at Worth Credit Union?
Worth Credit Union strives to provide excellent member service, which is a result of having friendly, knowledgeable, and helpful employees. Career opportunities at various levels exist with the credit union. Worth Credit Union is an Equal Opportunity Employer. We accept applications at all times even when a specific opening is not available. We conduct background screens and drug testing on candidates for employment, and we certify all employees through E-Verify.
Worth Credit Union offers full-time employees an excellent benefits package that includes:
Health, Dental, and Vision Insurance
Life Insurance
Long Term Disability Insurance
Flexible Spending Accounts
401(k) Plans (also available for part-time employees)
Paid Holidays (also available for part-time employees)
Generous Vacation and Sick Days (also available for part-time employees)
Worth Credit Union promotes from within whenever possible, so your career can progress within the same company. We hire only the best and brightest. Our positions are demanding but provide an excellent opportunity to learn the financial industry.
Work hours and location: Core hours are generally Monday – Friday 9:30 am to 6:15 pm; and up to two Saturdays per month 8:30am - 12:30pm. (End time of all shifts may vary, depending on when close of business procedures are completed. In addition, occasional evening and weekend hours may be required as needed for department projects) This is an on-site position based at our Headquarters in Bedford.
Summary: The IT Support Technician responds to a range of issues related to computer systems and user support, both by phone and in person. Duties include problem solving minor and major technical issues through the Help Desk Ticketing system; installing, configuring, maintaining, and troubleshooting PCs, servers, and other equipment; and participating in other IT department activities as assigned.
Requirements: Position requires strong troubleshooting skills and proficiency in Microsoft Office products. Experience with working on FiServ XP2, Meridian Link, Nautilus, and PC hardware is a plus. Must have a minimum of 6 months of computer system operations experience, preferably in a credit union or other financial institution. IT certification(s) or college degree in related field may be substituted for required experience.
Benefits: Full benefits package including medical, dental, and vision coverage; paid vacation, sick and holidays; a generous 401(k) program, Employee Assistance Program, and business casual dress code.
Worth Credit Union is an Equal Opportunity Employer. Worth Credit Union makes no guarantee as to the availability of the posted positions. Due to ongoing recruitment efforts, some of these positions may have been filled or have offers pending to existing candidates.