What are the responsibilities and job description for the Dispatcher position at WORLDWIDE FLIGHT SERVICES?
Pinnacle’s promise consists of People, Respect, Ownership, Morale, Integrity, Safety, and Excellence
General Responsibilities
Managing a team to ensure timely and cost-effective deliveries.
Shift: 8a-4:30p Mountain Time
Key Duties & Responsibilities
A. Operational Functions:
- Managing a dispatch team that schedules and coordinates deliveries and pick-ups
- Coordinating the schedule of a shipping company or a group of drivers.
- Ensuring that data related to deliveries and shipments of freight are entered timely into tracking software.
- Managing customer service satisfaction by providing updates on ETA and location of drivers.
- Obtaining back-haul freight and dispatching OTR drivers.
- Directing inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
- Negotiating and arranging transport of goods with shipping or freight companies.
- Advising clients on transportation and payment methods.
- Determining method of shipment and preparing bills of lading, invoices, and other shipping documents.
- Tracking delivery progress of shipments.
- Managing the zoning of driver dispatches to ensure they are cost effective routes.
. Administrative Functions:
- Keeping records of all goods shipped, received, and stored.
- Managing and tracking detention times accurately per shipment.
Benefits:
- Dental insurance
- Health insurance
- Vision insurance