What are the responsibilities and job description for the Ramp Services Manager-on-Duty position at Worldwide Flight Services (WFS)?
Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Ramp Service Manager on Duty (MOD) oversees daily operations related to below-wing (aircraft ground handling) activities. This role ensures safe, efficient, and timely handling of flights, passengers, and baggage while maintaining high standards of customer service and compliance with all regulatory and company requirements. The MOD coordinates with internal teams, airline partners, and airport authorities to resolve operational challenges in real-time. Strong leadership, communication, and problem-solving skills are essential to ensure smooth shift operations and a positive travel experience for passengers.
Responsibilities
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Ramp Service Manager on Duty (MOD) oversees daily operations related to below-wing (aircraft ground handling) activities. This role ensures safe, efficient, and timely handling of flights, passengers, and baggage while maintaining high standards of customer service and compliance with all regulatory and company requirements. The MOD coordinates with internal teams, airline partners, and airport authorities to resolve operational challenges in real-time. Strong leadership, communication, and problem-solving skills are essential to ensure smooth shift operations and a positive travel experience for passengers.
Responsibilities
- Oversee ramp operations, including aircraft marshaling, baggage handling, and loading/unloading.
- Coordinate with ground crews to ensure safe, on-time aircraft turnaround.
- Monitor GSE (Ground Support Equipment) usage and maintenance.
- Manage irregular operations such as aircraft diversions, mechanical issues, or weather disruptions.
- Act as the primary decision-maker and point of contact during the shift.
- Conduct shift debriefings for operational staff.
- Maintain clear communication between departments and with airline partners.
- Complete operational reports and incident documentation as needed.
- Train, coach, and mentor frontline supervisors and staff.
- Maintain a safe work environment and participate in required safety audits.
- 3 years of experience in ground operations or ramp services, with at least 1 year in a supervisory or leadership role.
- High school diploma or equivalent; bachelor’s degree in aviation, logistics, or a related field preferred.
- Understanding of ramp operations, safety protocols, and FAA regulations.
- Strong leadership, communication, and problem-solving skills.
- Valid driver’s license; ability to obtain airport security badge.
- Ability to work irregular hours, including weekends and holidays.
- Proven leadership in managing teams in fast-paced environments.
- Knowledge of ground service equipment and ramp management software.
- Ability to resolve operational issues efficiently and effectively.
- Strong interpersonal skills to interact with diverse teams and external stakeholders.
- Additional certifications in aviation or safety management.
- Ability to lift up to 50 lbs.
- Ability to work in varying weather conditions (hot, cold, rain, etc.).
- Ability to stand, walk, bend, kneel, and climb for extended periods.
- Ability to work in a high-noise environment with appropriate protective gear.
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!